Consumer Engagement Advisor

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $63.6k - $76.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Coca-Cola Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🍽️ Food & Beverage

Food & Beverage • Beverage • Sustainability

The Coca-Cola Company is a global beverage corporation with a rich history of over 136 years in refreshing the world. Known for its flagship product, Coca-Cola, the company has developed a diverse portfolio of over 200 brands, including sparkling beverages, hydration options, coffee and tea, juices and dairy, and alcohol-ready-to-drink beverages. Committed to sustainability, The Coca-Cola Company actively engages in initiatives like water stewardship, sustainable agriculture, and reducing sugar in its products. Operating in more than 200 countries, the company strives to make a positive social impact through diversity, equity, and inclusion efforts and partnerships. The Coca-Cola Foundation supports various community initiatives worldwide. The company offers numerous career opportunities globally, emphasizing an inclusive and accessible workplace.

📋 Description

• Investigate and resolve consumer, partner, and internal associate issues using multiple systems and tools • Follow up with consumers on escalated complaints and gather necessary details • Maintain detailed records and research account history • Act as a subject matter expert on Company, Product, Promotions, E-commerce, and Digital topics • Support associates handling contacts via phone, email, social, and chat • Act as a company ambassador by diagnosing issues and delivering high-quality service • Research and resolve consumer, business partner, and associate complaints using information systems • Research E-commerce orders and use applicable resources/tools to solve problems • Access multiple system applications simultaneously to service customers • Assist with projects according to business needs • Reduce escalation to media, legal entities, or senior executives through advanced consumer engagement practices

🎯 Requirements

• Associate degree or bachelor’s degree in business or related field • 2+ years of customer service or contact center experience • 2+ years’ experience utilizing Microsoft Office • CRM experience preferred, but not required • Ability to accurately input data, write routine reports, and correspondence • High level of customer service • Proactive, goal-oriented approach to decision making • Ability to work with all levels of a global matrixed organization • Ability to adapt to changing demands and conditions • Ability to manage multiple projects/initiatives simultaneously and execute to completion • Strong communication, listening, problem-solving, time management, critical thinking, attention to detail, multitasking, negotiation, and teamwork skills • Must be currently authorized to work full-time in the United States and must not require The Coca-Cola Company’s employment sponsorship

🏖️ Benefits

• Full range of medical, financial, and/or other benefits, dependent on the position • Exposure to Coca-Cola’s global portfolio of brands and diverse customer base