Customer Resolution Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63.6k - $76.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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The Coca-Cola Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🍽️ Food & Beverage

Food & Beverage • Beverage • Sustainability

The Coca-Cola Company is a global beverage corporation with a rich history of over 136 years in refreshing the world. Known for its flagship product, Coca-Cola, the company has developed a diverse portfolio of over 200 brands, including sparkling beverages, hydration options, coffee and tea, juices and dairy, and alcohol-ready-to-drink beverages. Committed to sustainability, The Coca-Cola Company actively engages in initiatives like water stewardship, sustainable agriculture, and reducing sugar in its products. Operating in more than 200 countries, the company strives to make a positive social impact through diversity, equity, and inclusion efforts and partnerships. The Coca-Cola Foundation supports various community initiatives worldwide. The company offers numerous career opportunities globally, emphasizing an inclusive and accessible workplace.

📋 Description

• Diagnose and resolve consumer service or product quality issues across multiple contact channels • Research escalated cases and collaborate with cross-functional teams for high-quality resolution • Contact consumers for follow-up and communicate results • Manage escalations involving consumer quality concerns, equipment servicing, and product inquiries • Document interactions accurately to support first-call resolution • Apply problem-solving and negotiation skills to sensitive issues • Partner with Quality Assurance, Legal, Communications, and Customer Care • Share consumer-feedback insights to improve operations and product performance • Participate in service improvement projects • Navigate multiple systems and complete service documentation • Monitor performance metrics and use feedback to improve efficiency and quality • Support training and process updates • Contribute to team-building and engagement activities

🎯 Requirements

• Associate’s or bachelor’s degree in Business, Communications, or related field • 2+ years of customer service or contact center experience • Experience using Microsoft Office • Familiarity with CRM tools preferred • Ability to manage priorities, multitask, and deliver consistent results under pressure • Excellent communication, active listening, and relationship management skills • Critical-thinking approach to resolving challenges effectively and independently • Accuracy, adaptability, and teamwork across a matrixed organization • Currently authorized to work full-time in the United States • Must not require The Coca-Cola Company's employment sponsorship

🏖️ Benefits

• Annual incentive reference value of 7.5% • Medical benefits • Financial benefits • Other benefits dependent on the position • Professional growth and skills development • Collaboration with experts across Supply Chain, Communications, and Quality teams • Supportive, purpose-driven culture • Travel required: 00%–25%

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