Customer Integrations Specialist

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Gymdesk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

B2B • Fitness • Software

Gymdesk is a comprehensive gym management software designed specifically for fitness facilities, martial arts schools, yoga studios, and similar establishments. It offers a wide range of features including membership management, billing, attendance tracking, online booking, and marketing tools that help gym owners streamline their operations and enhance member experience. With a focus on customer support and continual software enhancements, Gymdesk aims to simplify the administrative burden of running a gym and promote business growth.

📋 Description

• Manage customers who have signed up for Gymdesk integrations and guide them through setup by phone, email, and video call • Check in with customers who have paused during setup and identify manageable next steps • Follow a consistent schedule of customer check-ins • Help customers set up Apple and Google developer accounts, privacy policies, websites, permissions, and branding assets for Branded Member Apps • Coordinate with Engineering on branded mobile app builds • Guide customers through hardware, installer, and integration setup with Seam and Rhombus for Door Access • Support Gymdesk Payments account setup, payment-method transfers, and first transactions with the Onboarding team • Work with Engineering, Support, and integration partners to resolve launch-blocking issues • Maintain accurate HubSpot records, including integration stage, owner, outcome, and reasons customers do not proceed • Share weekly updates on customer progress and common obstacles • Build guides, templates, and automated reminders with the VP of Customer Success • Coordinate internal handoffs and share setup feedback with Product and Engineering

🎯 Requirements

• 2+ years of experience in customer success, onboarding, implementation, account support, or a similar customer-facing role • Service-minded approach and strong follow-through • Patient and clear when explaining unfamiliar tasks • Organized and reliable while managing multiple customers through multi-step processes • Respectful, warm, and consistent follow-up style • Clear, professional communication in writing, by phone, and by video • Comfortable working through a CRM, Slack, and other remote-work tools • Quick learner who enjoys becoming an expert in new software and technology • Familiarity with AI tools such as Claude or ChatGPT • Comfortable in a growing company where processes are still being built • Nice to have: experience in SaaS, payments, or implementation • Nice to have: familiarity with HubSpot workflows and service pipelines • Nice to have: experience with mobile app publishing, door access hardware, or payment processing • Nice to have: experience reaching out proactively to customers • Nice to have: experience serving fitness, martial arts, or wellness businesses

🏖️ Benefits

• Full-time contractor schedule • 100% remote work • Training on Gymdesk integrations and internal processes

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