Customer Insights Specialist – Orthopedics

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $94k - $151.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Analyze customer purchasing patterns, market share opportunities, pricing trends, and product utilization data • Develop and present actionable recommendations supporting customer growth and commercial strategy • Translate complex datasets into clear business insights for internal and external stakeholders • Create executive-level presentations and customer-facing materials • Validate, clean, and maintain customer datasets • Conduct customer analyses and opportunity assessments using SourceView and other business intelligence platforms • Complete customer requests, Salesforce cases, and reporting deliverables on time • Advise Regional Managers, Area Directors, and Sales Teams • Collaborate with commercial leadership to identify, prioritize, and advance strategic opportunities • Participate in customer business reviews, contract discussions, and growth planning meetings • Support field teams in understanding customer performance, utilization trends, and market opportunities • Lead analytical support for SUEA opportunities and partner on SEA opportunities • Identify conversion opportunities and develop data-driven strategies to improve customer adoption and growth • Monitor opportunity progression and support revenue attainment objectives • Assist commercial teams in evaluating contract performance and commitment attainment • Maintain opportunity management, reporting, and workflow processes • Improve reporting methodologies, analytical approaches, and customer engagement strategies • Share best practices and contribute to team development initiatives

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Healthcare Administration, Marketing, or related field • 2+ years of medical device sales, healthcare sales, or related commercial experience strongly preferred • Additional experience in analytics, business intelligence, sales operations, account management, healthcare consulting, or commercial support functions preferred • Strong analytical and problem-solving skills with the ability to interpret large datasets • Advanced proficiency in Microsoft Excel and PowerPoint • Experience presenting insights and recommendations to business stakeholders • Excellent verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience supporting medical device, healthcare, medtech, or hospital customers preferred • Experience with CRM tools such as Salesforce preferred • Experience with business intelligence and visualization platforms such as Power BI, Tableau, or SourceView preferred • Knowledge of healthcare purchasing data, contract strategy, pricing analytics, or market share analysis preferred • Experience participating in customer-facing presentations and business reviews preferred • Ability to influence decisions through data and insights preferred

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; Colorado residents – 48 hours per calendar year; Washington residents – 56 hours per calendar year • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Fully Remote work arrangement