Senior Director of Account Management

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $175k - $200k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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CodaMetrix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $40M Series B - CodaMetrix on 2024-03

Healthcare • Consulting • Logistics

CodaMetrix is an AI-powered healthcare technology company that provides a contextual coding automation platform for health systems. Its platform automatically applies clinical and billing codes across service lines, reduces manual coding work, improves coding quality and compliance, lowers costs and denials, and integrates into existing workflows to deliver measurable ROI for enterprise providers.

📋 Description

• Lead, hire, manage, and coach Strategic Account Executives and Account Directors • Own team performance, development, and 1:1 rhythms • Establish decision autonomy, coverage depth, account ownership, and backup coverage • Define account-management standards and review strategic and active account plans • Quality-check QBRs, executive touchpoints, renewal plans, and expansion plans • Own the portfolio narrative for executive leadership • Run an executive escalation forum focused on decisions and resolution • Serve as the first escalation point for account owners and surface material risks with options • Ensure implementation-to-post-go-live optimization handoffs are planned • Track go-live and contracted-versus-live revenue ramps against forecasts • Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve root causes • Define account-health signals and work with analytics partners to identify drift early • Partner with Sales on renewals, expansion plays, retention, expansion pipeline, and go-live conversion • Serve as executive sponsor on key accounts and co-present business reviews • Directly own a small number of accounts • Model strategic ownership, orchestration, judgment, relationship depth, and outcome-focused account management

🎯 Requirements

• 12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting • At least 5 years leading teams • Senior Director candidates: experience managing senior account owners or managers and retention and expansion accountability for an enterprise-account portfolio • Working fluency in medical coding and revenue cycle management • Conversant in automation performance, denial trends, and coding accuracy • Credibility with coding and HIM leaders • Experience with large health systems, academic medical centers, or integrated delivery networks • Record of developing senior individual contributors toward ownership and initiative • Executive presence with C-suite and VP-level health system stakeholders and company leadership • Comfortable working directly in performance data and using AI-assisted tools • Experience leading through a matrixed organization without direct reporting lines into most partner functions • High-agency, roll-up-your-sleeves working style • Must be authorized to work in the United States • Background check required upon acceptance of a job offer • RHIA, RHIT, CCS, CPC, or RN credential, or equivalent hands-on experience, is a strong plus

🏖️ Benefits

• Health insurance: employer covers 80% of medical and dental insurance; vision insurance • 401(k) plan, with eligible employee contributions beginning one month after the first day • Generous Paid Time Off policy, managed but not limited • Annual performance evaluations and individual growth planning • Annual company awards with peer nominations • Employer-paid life insurance • Employer-paid short-term and long-term disability insurance • Remote work arrangement