Customer Support, Seasonal Contractor

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $50 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoinTracker

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

₿ Crypto

💳 Fintech

☁️ SaaS

💰 $100M Series A on 2022-01

Crypto • Fintech • SaaS

CoinTracker is a comprehensive solution for managing cryptocurrency investments and tax obligations. By seamlessly connecting with over 500 exchanges and wallets, CoinTracker provides an optimized tax report for users in minutes. It is highly regarded for its ease of use, extensive support for cryptocurrencies, and reliable integration with tax software like TurboTax and H&R Block. With features such as automated DeFi detection and portfolio tracking, CoinTracker is an invaluable tool for both novice and experienced crypto investors. The platform ensures secure and efficient management of crypto taxes through robust integrations, real-time tracking, and user-friendly dashboards.

📋 Description

• Help crypto users get clear, dependable support during the busiest part of the tax year • Maintain at least 85% CSAT and 85% Quality while meeting service-level targets • Meet the agreed weekly ticket-resolution target after ramp-up • Resolve complex support cases with clear explanations and next steps • Surface recurring customer issues with actionable documentation for Support, Product, and Engineering • Own customer inquiries in the support queue through clear, empathetic written communication and dependable follow-through • Investigate complex product, wallet, exchange, and tax-reporting issues using crypto knowledge, evidence, and deductive reasoning • Test reasonable hypotheses and communicate next steps without creating customer confusion • Partner with Support teammates and leads, involving Product or Engineering when deeper investigation is needed • Document recurring issues and recommend improvements to support workflows, documentation, and the product

🎯 Requirements

• Candidates must be based in and currently authorized to work in the United States • Position is not eligible for visa sponsorship, now or in the future • Must work US business hours and may require weekend work • 3+ years in customer support, with exposure to technical support • Extensive understanding of crypto, including wallet, exchange, and transaction-related customer issues • Clear, empathetic written communication • Creative problem solving in an ambiguous environment • Dependable ownership, follow-through, and ability to meet the agreed seasonal schedule and support processes • Preferred: experience supporting customers through chat and email • Preferred: experience using Zendesk or a similar ticketing tool • Nice to have: prior tax-season support experience • Nice to have: hands-on experience with CoinTracker or a competing crypto-tax product • Nice to have: experience improving documentation or workflows based on recurring customer issues

🏖️ Benefits

• Fully distributed team • Awesome benefits

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