Customer Service Representative – Contractor

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $24 - $31 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Helix

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Helix is a company that specializes in integrating genomics into healthcare. By providing access to genetic insights and genomics solutions, Helix empowers health systems, public health, and life sciences companies to incorporate genomics into their operations. This enhances medical research, diagnosis, treatment, and prevention, enabling more personalized and effective healthcare. Helix collaborates with partners such as Sanford Health to expand genomics initiatives, making genomics actionable and accessible, thereby improving preventive care and patient outcomes. Helix's services are designed to support providers, patients, and health systems in navigating the genetic testing process, offering comprehensive solutions across the genomics landscape.

📋 Description

• Resolve customer issues end to end across phone, email, and webform • Handle complex and first-of-their-kind cases requiring human judgment • Work through ambiguous situations and determine appropriate resolutions • Support multiple products, partners, and customer types, prioritizing based on business need • Identify recurring issue patterns and flag process gaps • Collaborate with Helix partners on specialized issues through resolution • Document customer interactions accurately and thoroughly • Maintain HIPAA compliance and privacy and security standards • Assist with quality investigations and complaints • Investigate complex inquiries using data from internal systems • Translate findings into clear, professional, and empathetic customer responses • Complete training and onboarding during the first 30 days • Contribute to projects and learn team and company processes during days 30–60 • Build OKRs with the manager and take ownership of projects and initiatives during days 60–90

🎯 Requirements

• 4 or more years in customer support, quality, or a related role where accuracy and follow-through genuinely mattered • A 4-year degree • Comfort in a regulated environment, handling health and personal information with care • Critical, independent thinking • Ability to learn new products, tools, and systems quickly • Ability to juggle many things at once without dropping priorities • Team-first approach and resourceful curiosity • AI fluency and adaptability • Background in genomics, diagnostics, or a patient-facing healthcare setting is a bonus • A degree in biology, genetics, or a related science is a bonus • Bilingual in English and Spanish, written and verbal, is a bonus • Ability to work Monday through Friday, 6:00am to 6:00pm, with 8-hour shifts

🏖️ Benefits

• Potential for permanent placement • Training and onboarding • Helix U participation • Professional development through projects and team initiatives

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