Customer Value Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 18%

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CoLab Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

CoLab Software is a company focused on improving the design collaboration process for engineering teams. They provide tools that facilitate efficient CAD reviews and automate issue tracking, helping teams design better products faster. CoLab integrates with major PLM and CAD systems and supports a variety of use cases including supplier collaboration, cost reduction, new product development, and design for manufacturability. Their platform, featuring tools such as ReviewAI, enables users to generate feedback, collaborate in real-time, and capture performance data to drive continuous improvement. CoLab aims to streamline design processes, reduce decision-making errors, and enhance product quality.

📋 Description

• Lead adoption and value realization for CoLab’s largest and most complex global customers • Research customers, define readiness requirements and baseline value metrics, and present tailored onboarding plans • Build and manage Customer Value Plans tied to customer business goals • Understand customer industries, objectives, organizational structures, stakeholders, technology stacks, and engineering workflows • Project-manage timelines, stakeholders, and adoption milestones • Become an expert CoLab power user and maintain product expertise as functionality evolves • Consult on engineering collaboration, design, review, and product-release workflows • Own CoLab configuration aligned with customer workflows and expand use cases • Drive adoption and change management through stakeholder relationships, training, and enablement • Analyze usage data and customer metrics to quantify business impact • Own Quarterly Partnership Review strategy and presentations with champions, Executive Sponsors, and Account Teams • Lead account teams involving Customer Success Engineers, Forward Deployed Engineers, Sales, and Product • Identify, communicate, and mitigate risks; define action plans and escalate when needed • Own gross revenue retention and non-expansion renewals, including forecasting, negotiation, and contract signature • Partner with Account Executives on account growth and renewal strategies • Navigate complex procurement, security, and compliance processes

🎯 Requirements

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment • Track record of partnering with Sales on multi-threaded expansion strategies in large, complex organizations • Familiarity with complex procurement, security, and compliance processes in enterprise accounts • Strong executive presence and communication skills • Comfort operating in fast-paced, high-growth environments • Highly organized, data-driven, and accountable • Willingness to travel up to 25% of the time • Degree in engineering, or equivalent hands-on experience as a practicing engineer in a product development environment • Working knowledge of the product development lifecycle, from decomposition and design through verification and validation • Ability to break down complex customer situations, challenge assumptions, analyze data, and make well-reasoned recommendations • Experience managing complex enterprise relationships in a technical, customer-facing role • Experience driving adoption and change in enterprise engineering organizations, including workflow shaping, training, enablement, and stakeholder mobilization • Business acumen and analytical rigor • Ability to mobilize internal resources and drive outcomes without direct authority • Experience owning renewals, including forecasting, commercial negotiation, and contract signature • Nice to have: hands-on PLM and CAD experience • Nice to have: formal change management training or certification, such as Prosci • Nice to have: familiarity with land-and-expand SaaS motions • Nice to have: background in vertical SaaS

🏖️ Benefits

• Twice-yearly Team Week gatherings at CoLab’s HQ in St. John’s, Newfoundland (typically June and December) • Customer on-site visits supported as part of the role, with time prioritized for customer engagement • Remote work arrangement