Senior Manager, Trial Experience

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k - $115k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Supervise Trial Experience Managers focused on resolving customer issues and achieving high customer satisfaction • Support organizational goals through staffing, goal setting, and resource planning • Coach, develop, inspire, and hold managers and teams accountable to KPIs, policies, and procedures • Analyze team growth KPIs and metrics • Identify and implement process improvements to increase efficiency, productivity, and engagement • Design and recommend sales targets and KPIs to optimize trial-to-paid conversion efforts • Establish short- and long-term strategies • Conduct performance conversations, conflict management, feedback, and coaching • Provide technical resources and advice; resolve problems and issue advisories, warnings, and corrective action plans • Delegate responsibilities based on team-member strengths • Manage complex projects and cross-functional workflows • Build team morale and foster growth, innovation, and proactive problem-solving • Identify and implement automation and AI-driven solutions to improve productivity and trial experience • Establish scalable operating practices and standardized processes • Act as an escalation point for high-severity customer and team-member issues

🎯 Requirements

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred • 10+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred • 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required • Strong technical aptitude to help users succeed with HighLevel software • Strong collaboration, time-management and prioritization skills • Ability to build and maintain strong relationships with senior leadership, teams and customers • Strong experience using data/analytics tools to solve problems, measure impact, develop projects, and drive customer and team success • Ability to collaborate with and influence cross-functional teams • Demonstrated problem-solving and conflict-management experience • Ability to learn quickly and apply new technologies • Ability to develop and maintain deep knowledge of customers, data, business, and markets • Demonstrated written and oral communication ability • Experience with or ability to learn various CRM systems • Working knowledge of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media • Must work Sat-Wed, 8am-4pm CST hours

🏖️ Benefits

• Remote-first work arrangement • Healthy work-life balance • Educational opportunities • Professional publications, personal networks, and professional organizations participation • Equal Opportunity Employer