Strategic Client Success Manager

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Collabrios Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Collabrios Health is a healthcare-focused software company that builds integrated care-management and operational software for aging services and community-based care providers. With decades of experience, Collabrios provides a unified platform (including PACE-specific EMR and operational tools) and services for PACE programs, State Units on Aging (SUAs), Area Agencies on Aging (AAAs), waiver programs, adult day services, and other community-based organizations. Their platform emphasizes compliance, care coordination, reporting, and reducing administrative burden while partnering with customers for ongoing support and innovation.

📋 Description

• Serve as the primary point of contact and strategic partner for an assigned client portfolio • Develop and maintain client success plans aligned with organizational goals, adoption targets, and business outcomes • Lead recurring business reviews and oversee day-to-day account activities demonstrating value realization, operational improvements, and ROI • Monitor client health indicators, adoption trends, risk factors, and engagement metrics • Maintain strong product knowledge to support client enablement • Partner with Product, Development, Implementation, Training, and Help Desk teams to advocate for client needs and drive successful outcomes • Identify expansion opportunities through increased product utilization, workflow optimization, and strategic solution recommendations • Guide clients through organizational change initiatives, new feature adoption, and operational transformation efforts • Support executive stakeholder communications during escalations, strategic initiatives, and organizational changes • Analyze client performance data and deliver actionable recommendations improving efficiency, compliance readiness, and program outcomes • Contribute to Client Success operational excellence through process improvement initiatives and knowledge sharing • Drive client loyalty, support, retention, adoption, operational optimization, and long-term growth

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related field • 5+ years of experience in Client Success, Account Management, Healthcare Operations, or related roles • Demonstrated ability to manage strategic client relationships and influence stakeholders at all levels of an organization • Strong analytical and problem-solving capabilities with the ability to translate data into actionable recommendations • Experience supporting clients within healthcare and SaaS • Ability to manage multiple priorities in a fast-paced, client-focused environment • Bonus: Experience with PACE, TPA, or Government • Bonus: Experience with Microsoft Office Suite, Salesforce, and Atlassian products

🏖️ Benefits

• A connected, virtual-first culture with a collaborative, mission-driven team • Competitive health benefits, including medical, dental, and vision coverage • 401(k) with company contribution • Flexible paid time off (PTO), plus 72 hours of sick time • Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives • Opportunities for learning, mentorship, and professional development • A values-driven environment where diverse perspectives are welcomed and purpose guides our work