Senior Customer Success Manager, Quantum Adoption – Technical Enablement

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $112.8k - $141k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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IonQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🔌 API

🏢 Enterprise

Artificial Intelligence • API • Enterprise

IonQ is a company specializing in quantum computing, providing a quantum cloud platform that allows users to access and utilize quantum processors. They offer extensive documentation and resources for developers to learn and implement quantum computing solutions using their SDKs and APIs, integrating with platforms like Qiskit, Cirq, and TensorFlow. IonQ also offers integrations with cloud services such as Amazon Braket, enabling hybrid cloud quantum computing. Their platform includes tools for managing jobs, organizations, and projects, as well as simulators that support noise models and up to 29 qubits. IonQ is dedicated to advancing quantum computing technology and provides community support through channels like Slack.

📋 Description

• Facilitate technical onboarding and platform adoption for major accounts • Translate contract terms into technical provisioning and manage day-to-day technical engagement operations • Guide customers on quantum circuit, application, and workflow design and performance optimization • Standardize troubleshooting workflows and provide high-touch technical support • Create workshops, challenges, curricula, code, circuits, slides, and videos for quantum-computing enablement • Advocate for user perspectives across Product, Cloud Platform, Data Engineering, and Operations • Design and maintain dashboards tracking job metrics, system usage, and customer health • Represent IonQ at standards bodies, government committees, working groups, industry panels, and conferences • Collaborate with Product Management, Product Marketing, Sales, and Engineering on technical customer insights and product alignment

🎯 Requirements

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field • 5+ years of experience in technical customer-facing roles or equivalent • 3+ years of experience creating customer-facing technical content such as training material, success plans, playbooks, and workflows • Hands-on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum computing SDKs • Working knowledge of Jupyter Notebook, Google Colab, or similar platforms • Strong understanding of physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability • Exceptional technical and executive presentation skills • Proven ability to teach complex topics to diverse audiences • Ability to meet U.S. export control and government contract requirements, including U.S. Person status or applicable authorization/license exception

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Matching 401(k) • Unlimited PTO • Paid holidays • Parental/adoption leave • Legal insurance • Home technology stipend • Bonus and equity included in the total compensation package • Autonomy, productivity, and respect-focused work culture