Director, Delivery & Release Management, Digital Product Operations

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Own and drive adoption of the release management process across all Digital Product teams • Manage end-to-end release management from feature intake through post-launch review across SAT Suite, AP, CLEP, ACCUPLACER, and Bluebook releases • Define and continuously improve release management standards, documentation, release notes, and communications • Develop and maintain the integrated release calendar, surfacing dependencies, risks, and capacity constraints • Coordinate release readiness with Product, Technology, go-to-market, Learning, Enablement & Readiness, and leadership teams • Use release and launch metrics to identify coaching and process-improvement opportunities • Own and manage platform User Acceptance Testing across Digital Product • Set UAT standards, plan and execute UAT, coordinate issue triage, and obtain final sign-off before launch • Track and communicate UAT status, open issues, and resolution timelines • Serve as the quality gate between development and launch for user, performance, and accessibility standards • Participate in quarterly planning to resolve dependencies involving release sequencing, UAT scheduling, and delivery timelines • Maintain release calendars, UAT schedules, and release-readiness trackers as sources of truth • Provide leadership with narrative-synthesized visibility into delivery progress, release health, and risks • Recommend, implement, and evaluate process improvements • Own the annual capitalized software reporting process with Finance

🎯 Requirements

• 5+ years of experience in product operations or product management within a digital product or SaaS environment, focused on delivery and release management • Experience leading or contributing to change management efforts and helping teams adopt new ways of working • Experience defining tooling and evolving processes in ambiguous, newly established environments • Demonstrated experience owning release management and UAT processes across multiple concurrent product teams • Deep familiarity with Agile delivery practices and product management tooling • Track record of improving how teams use product management tools • Ability to lead through influence rather than authority and earn trust and buy-in • Strong cross-functional collaboration skills with Product, Technology, Design, and go-to-market leads • Exceptional organizational and communication skills • Ability to design simple processes that teams follow • Ability to travel 5–7 times a year to College Board offices or on College Board business • Passion for expanding educational and career opportunities and mission-driven work • Authorization to work in the United States for any employer • Curiosity and enthusiasm for emerging technologies, including AI-driven solutions • Willingness to learn and apply new digital tools independently and proactively • Clear and concise written and verbal communication skills • Learner’s mindset and commitment to growth • Drive for impact and excellence, including data-informed decision-making • Collaborative and empathetic approach

🏖️ Benefits

• Annual bonuses • Opportunities for merit-based raises and promotions • Mission-driven workplace where your impact matters • Team that invests in your development and success • Comprehensive package designed to help you thrive • Remote-first workplace policy • Supportive team • Fair and competitive compensation