Senior Director, User Readiness

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $104k - $160k / year

⏰ Full Time

🟠 Senior

👔 Director

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Lead the User Readiness portfolio spanning community management, digital engagement, technical readiness, and risk monitoring and intervention • Oversee network, digital, and analytics talent and approximately 30 contract community support staff • Set team vision and priorities, track progress, coach staff, and support goal achievement • Cultivate an inclusive, high-achieving culture aligned with College Board Operating Principles • Identify and close talent and skill gaps in analytics, process design, and experience mindset • Build growth and succession pathways for Directors and their teams • Coach Directors to own outcomes within their functions • Interpret portfolio data and analysis to build business cases and drive process, technology, and resourcing changes • Own the shared definition of user readiness and operating standards across College Board programs • Define readiness risks, signals, thresholds, and intervention standards • Anticipate business needs and direct changes to process, case management, and technology requirements • Set priorities across readiness functions and own the master planning calendar and milestone cadence • Own readiness outcomes for coordinators and testing staff and reallocate focus based on results • Lead cross-portfolio retrospectives to shape future strategy • Own user readiness for College Board’s next-generation digital testing platform • Represent the User Readiness roadmap to strategic College Board partners • Evolve the User Readiness model alongside digital modernization efforts • Design onboarding and change management for new programs entering the shared model • Serve as technology integrator and primary spokesperson for product and technical requirements

🎯 Requirements

• Combination of education and experience equal to 10+ years in complex, multi-program operations, community, or customer-success functions • Experience managing people leaders • Experience leading people leaders and a technical workforce, including network, digital, and analytics staff, alongside program or product management experts • Strategic and inclusive leadership style • Proven ability to drive performance and growth through clear expectations, evidence-based feedback, coaching, and development • Strong data and analytics background, including interpreting complex analysis and building business cases • Proven track record designing and operationalizing a shared, cross-program operating model • Experience running digital email or marketing campaigns, or activation-focused programs • Experience managing up and across with strategic partners overseeing policy, technology, data, and/or marketing • Demonstrated ability to lead organizational change and transition teams from legacy operating models • Executive-level written and verbal communication skills • Experience communicating product and technical requirements directly to technology teams • Comfort with ambiguity and building new capability from scratch • Ability to travel occasionally, 3–5 times a year, to College Board offices or on behalf of College Board business • Preferred: experience in assessment, education technology, or another high-stakes service-delivery environment • Preferred: direct experience building or scaling a community engagement, customer success, or user-success function • Passion for expanding educational and career opportunities and mission-driven work • Curiosity and enthusiasm for emerging technologies, including AI-driven solutions and new digital tools • Clear and concise written and verbal communication skills • Learner’s mindset and commitment to growth • Drive for impact and excellence, including data-informed decision-making • Collaborative and empathetic approach • Authorization to work in the United States

🏖️ Benefits

• Flexible choice of fully remote or hybrid work for candidates living near College Board offices • Comprehensive compensation and benefits package • Fair and competitive compensation • Location-adjusted salary • Supportive team and meaningful career • Performance exercise, leadership conversation, and reference checks included in the hiring process

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