CPS Account Program Manager

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Collibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 2022-01

Consulting • Healthcare • Logistics

Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.

📋 Description

• Serve as the primary point of contact for assigned federal accounts and build trusted relationships with stakeholders, system integrators, and partners • Establish long-term relationships with government customers and understand their strategic goals and business impact • Align Collibra services and product capabilities with customer objectives, technical needs, and success criteria • Support renewals and expansion by demonstrating technical value and best practices • Guide onboarding, deployment, upgrades, and ongoing operations • Coordinate technical discussions, architecture reviews, solution design sessions, product functionality, and roadmap meetings • Assist with documentation, technical presentations, and government stakeholder briefings • Coordinate Support, Services, and Customer Engineering on projects and initiatives • Ensure projects and implementations are delivered on time, within scope, and aligned with customer goals • Drive alignment on goals, success criteria, and acceptance milestones • Track project progress and provide status updates to customers and internal leadership • Manage scope, risks, issues, and dependencies across concurrent projects • Deliver customer reports based on business objectives • Identify and track customer risk indicators and lead risk mitigation with Sales and technical teams • Advocate for customer needs internally and influence product roadmap and prioritization • Manage escalations and coordinate cross-functional resolution with Support, Product, and Engineering • Provide product feedback based on customer use cases and requirements • Execute customer success and remediation plans, lead account team meetings, and develop relationships with key customer contacts

🎯 Requirements

• 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar) • Experience supporting U.S. federal government customers (civilian, DoD, or IC) • Strong understanding of enterprise software, SaaS, or cloud-based solutions • Ability to explain complex technical concepts to technical and non-technical audiences • Experience working in regulated or high-security environments • Excellent communication, organization, and stakeholder management skills • Experience deploying enterprise solutions • Knowledge of government hierarchy and operations • Strong business insight and problem-solving skills with the ability to influence stakeholders at all levels • Familiarity with compliance frameworks such as FedRAMP and NIST 800-53 • Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent • Experience working with system integrators • Solid technical background in data management • Active or eligible U.S. Government security clearance • Must be a U.S. citizen residing on U.S. soil

🏖️ Benefits

• Bonus potential • Equity for eligible roles • Flex Fund monthly stipend • Pension/401k plans • Competitive compensation • Health coverage • Time off • Flexible benefits offerings supporting employees and loved ones through diverse circumstances and life events • Diversity, equity, and inclusion initiatives • Accommodation support for applicants with needs