Member Relations Associate

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $24 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Common App

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

📚 Education

☁️ SaaS

Education • SaaS

Common App is a widely used platform that simplifies the college application process for students applying to multiple institutions. It offers resources and tools for students, counselors, and colleges to streamline the application process, promote access and equity, and provide insights through reports. Common App connects students to a wide array of colleges, offering information on financial aid and scholarships, as well as support for transfer and first-year student applications. The platform aims to inspire and facilitate higher education pursuits with a focus on equity and integrity in the admissions process.

📋 Description

• Support overall member satisfaction and retention • Understand member priorities and position Common App products, programs, and services to meet member needs • During Annual Updates season, manage a portfolio of assigned member colleges and universities • Communicate with member colleges and universities via email, chat, phone, and virtual and in-person presentations • Outside Annual Updates season, manage a queue of requests and questions from college and university members • Help institutions best utilize Common App to meet their goals • Share industry trends and member-specific statistics • Provide timely information and answers to member requests • Report to the Senior Manager, Specialized Member Services • Contribute to a collaborative Member Services team

🎯 Requirements

• Candidates must live in the United States • Willing to travel to attend twice annual Common App Retreat • 0–2 years of experience • Bachelor’s degree in a relevant field, or an equivalent combination of education and experience • Foundational technical knowledge and skills • Eagerness to learn and adapt to new tasks and responsibilities • Clear and concise communication skills • Ability to present information and respond to questions from senior management, managers, and member colleges and universities • Ability to quickly learn the organization’s structure, technology, products, and processes • Outstanding organizational skills and ability to manage priorities and projects within deadlines • Strong verbal, written communication, and presentation skills • Strong analytical capability • Professional and friendly approach; ability to build rapport by phone, email, and in person • Ability to analyze and interpret business practices and technical procedures • Ability to write error-free reports and business correspondence • Ability to work effectively in a highly collaborative team environment and as an individual contributor • Working knowledge of Microsoft Office • Experience with Salesforce, Acuity Scheduling, and Google Apps • Knowledge of higher education admissions and enrollment processes preferred as an ideal qualification • Knowledge of Common App software and organization preferred as an ideal qualification • Passion for higher education is a plus

🏖️ Benefits

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays • Sick leave • Monthly mental health day • Choice of PC or MAC laptop • External monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • Additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and AD&D insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll deduction pet insurance through PinPaws • 1Password family account • Diverse, collaborative, team-oriented, creative environment