Senior Manager, DTC Site Experience – Operations

Job not on LinkedIn

🕒 4 days ago

🌵 Arizona, California, +27 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compana Pet Brands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

👥 B2C

🍽️ Food & Beverage

🏭 Manufacturing

B2C • Food & Beverage • Manufacturing

Compana Pet Brands is a global pet care and nutrition company that owns and operates a portfolio of consumer pet brands focused on the health, wellness and care of pets. The company offers products across categories for dogs, cats, poultry, small animals, equine and birds, positioning itself as a provider of pet food, treats, supplements and other pet care products and experiences. Compana emphasizes enabling pet parents and their companions to live happier, healthier, longer lives, highlights sustainability and community initiatives, and markets a growing set of trusted brands (20+), with decades of industry experience.

📋 Description

• Own the day-to-day customer experience across homepages, landing pages, navigation, collection pages, product detail pages, cart, and checkout • Translate approved brand, assortment, pricing, and promotional strategies into effective onsite experiences • Manage product setup, merchandising, offers, pricing, inventory messaging, promotional placement, and launch readiness • Build and manage a prioritized conversion-rate optimization roadmap • Identify friction and opportunity using behavioral data, funnel analysis, customer feedback, support contacts, reviews, and competitive insights • Develop and execute A/B and multivariate tests, measure results, document learnings, and scale successful experiences • Serve as business owner and primary administrator for the ecommerce platform and supporting site tools • Monitor site health, checkout performance, integrations, and customer-impacting issues • Coordinate resolution of defects and incidents and communicate updates to stakeholders • Assist the DTC Director with demand forecasts for the Bullymake and Dinovite DTC businesses • Provide forecasting inputs based on site performance, promotional plans, product launches, subscription trends, conversion assumptions, and customer behavior • Monitor performance against forecast and identify risks, opportunities, inventory constraints, and demand changes • Own the day-to-day business relationship with the DTC customer service team • Ensure customer service is equipped for product launches, promotions, pricing changes, and other customer-impacting events

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Communication, Business, or related field • 8+ years of progressive experience in DTC ecommerce, site experience, digital merchandising, ecommerce operations, or conversion optimization • Demonstrated ownership of a meaningful consumer ecommerce storefront • Strong understanding of onsite merchandising, product detail pages, promotional execution, cart and checkout experiences, and mobile commerce • Experience building and managing a structured experimentation and CRO program • Hands-on proficiency with a major ecommerce platform, Shopify and its supporting technology ecosystem • Experience with CMS, analytics, testing, personalization, product-information, subscription, payment, and customer-experience tools such as VWO, Recharge, Order Groove, GA4 and Klaviyo • Experience contributing to ecommerce forecasts, demand plans, promotional projections, or commercial planning • Experience managing developers, agencies, or other external technology partners • Experience in pet care, consumables, subscription commerce, wellness, or another repeat-purchase category is strongly preferred • Effectively communicate in English, in both verbal and written forms • Must reside in one of the approved states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Minnesota, Missouri, North Carolina, Nebraska, New Mexico, Nevada, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, or Washington

🏖️ Benefits

• Great work/life balance with PTO, paid holidays and more • Medical, dental, vision and an employee assistance program • 401k with company match • Casual work environment with a focus on teamwork • Paid parental leave • Opportunity to enroll in voluntary pet insurance • Access to free 24/7 veterinary tele help line • Limited travel to 1-2 times per year • Remote work arrangement in approved states

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