Help Desk Representative

Job not on LinkedIn

🕒 4 days ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Compass Health Network

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

Healthcare • Non-profit • Wellness

Compass Health Network is a nonprofit community health organization based in Missouri that provides integrated, whole-person healthcare including behavioral health, substance use disorder treatment, pediatric and family medicine, dental services, crisis intervention, and wellbeing/recovery support. It operates certified community mental health services, 24/7 behavioral health crisis lines and crisis centers, youth urgent care, outreach and case management, and offers sliding-fee and Medicaid enrollment assistance to serve diverse, underserved communities.

📋 Description

• Serve as the first point of contact for employees seeking technology assistance • Provide timely, entry-level support for hardware, software, and technology-related questions • Troubleshoot and resolve common technical issues through remote and direct support • Provide basic training and guidance to help employees use technology effectively • Receive, prioritize, document, and follow up on help desk requests • Identify and escalate issues requiring additional IT expertise • Help ensure employees have the technology support they need to successfully do their work • Support teams providing essential healthcare and community services throughout rural communities

🎯 Requirements

• High School/GED required • Associate degree preferred • At least one (1) year experience preferred • Enjoys helping people solve problems and navigate technology with confidence • Brings a patient, approachable, and service-focused attitude to technical support • Enjoys learning new technology and finding practical solutions • Communicates technical information clearly and comfortably with a variety of users • Can stay organized and responsive while managing multiple requests • Problem-solver who genuinely enjoys helping others • Patient when working through technology challenges • Comfortable explaining technical information in an easy-to-understand way • Willing to keep learning as technology evolves • Dependable and organized • Able to balance multiple requests while maintaining a positive, customer-focused approach