Operations Lead

🔥 4 minutes ago

🏈 Ohio, Virginia – Remote

🏈 Ohio – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Concept Plus, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Concept Plus, LLC is a certified small, 8(a) disadvantaged business that specializes in providing information technology solutions and services to the federal government. The company focuses on cloud computing, data analytics, artificial intelligence, and the development and modernization of mission-critical enterprise systems. With services such as Oracle solutions, cloud solutions, digital services, and data analytics, Concept Plus maximizes client results by utilizing leading-edge technology solutions to enhance interoperability and promote evidence-based decision-making. The company's offerings are built on decades of experience in technology and government consulting and extend to commercial clients as well.

📋 Description

• Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service • Coordinate sustainment activities across database administration, systems administration, cybersecurity/IA, testing and validation, development support, business intelligence/functional support, and configuration management/documentation • Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements • Support continuity of operations during transition, onboarding, release, and modernization activities • Lead operational incident coordination, issue triage, escalation management, and service restoration • Coordinate cross-functional resolution efforts for operational issues and production-impacting events • Monitor operational risks, recurring issues, and service performance trends • Support root cause analysis and corrective action coordination • Serve as the operational integration point between operations support, Agile development, Platform/DevSecOps, and government stakeholders • Coordinate operational readiness for deployments, releases, environment changes, and sustainment initiatives • Maintain visibility into operational status, risks, issues, escalations, and support activities • Support dashboards, metrics, AIR logs, and status reporting • Communicate operational status to Program Management and government stakeholders • Maintain operational procedures, support documentation, and sustainment processes • Identify opportunities to improve operational efficiency, automation, monitoring, and support responsiveness • Support Agile, DevSecOps, and CI/CD operational practices • Collaborate with engineering and platform teams to improve operational readiness and deployment quality • Contribute to lessons learned, continuous improvement, and operational maturity efforts

🎯 Requirements

• Secret clearance; fully cleared only, with active clearance confirmation required • DoD 8140 intermediate certification or DoD 8570 IAM Level II certification or higher • US Citizens Only • Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline, or equivalent experience • 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities • Experience coordinating operational support activities across multiple technical disciplines • Experience supporting mission-critical or high-availability systems • Strong understanding of operational support processes, issue management, and sustainment coordination • Experience working within Agile or hybrid Agile delivery environments • Strong communication, organizational, and coordination skills • Ability to manage competing priorities in fast-paced operational environments • Preferred: experience working with Agile development teams of 20+ FTEs and familiarity with Agile methodologies • Preferred: prior Department of Defense or Air Force support experience • Preferred: experience supporting enterprise systems within secure cloud or hybrid environments • Preferred: familiarity with DevSecOps, CI/CD, or modern operational support models • Preferred: experience using Jira, Confluence, Service Management, or operational tracking platforms • Preferred: experience supporting operational transitions or onboarding efforts • Preferred: ITIL, Scrum, Agile, Security+, or related certifications • Preferred: experience supporting data-intensive or enterprise maintenance systems

🏖️ Benefits

• Competitive pay • Comprehensive health, dental, and vision insurance • Paid life insurance • Paid time off • 11 paid holidays • Performance bonuses • Tuition reimbursement • Unlimited training • Collaborative, flexible, and innovative work environment