Benefits Call Center Representative

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Answer inbound calls from customers regarding defined benefit pension and retirement plans • Assist callers with pension eligibility, benefit calculations, retirement estimates, and payment options • Review and explain required documentation and next steps • Research customer inquiries and provide accurate information based on established guidelines • Navigate multiple systems while assisting customers and documenting interactions • Process transactions and requests accurately according to established procedures • Maintain a professional and customer-focused approach throughout each interaction • Meet established productivity, quality, and accuracy expectations

🎯 Requirements

• Previous customer service and call center experience • Experience working in a high-volume call center environment preferred • Experience supporting defined benefit pension plans and/or retirement programs preferred • Knowledge of retirement eligibility, benefit calculations, and pension-related inquiries • Strong communication and active listening skills • Strong problem-solving skills and attention to detail • Ability to follow established guidelines and process transactions accurately • Ability to navigate multiple computer systems and tools efficiently • Ability to multitask while maintaining accuracy and quality • Ability to work independently and remain productive • High school diploma or GED • Ability to pass required background screening and/or drug test • Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms • Ability to connect with an ethernet cable to a modem/router • Must reside in an eligible US state or municipality • Must commit to the Monday–Friday, 11:30 AM–8:00 PM production schedule after training

🏖️ Benefits

• Paid virtual training • Health benefits for you and your family, including medical, dental, and vision, starting on day 1 • Paid time off (PTO) • No weekend shifts • Life and disability insurance • Retirement savings plan • Paid holidays • Vacation and/or sick time • Potential bonus or incentive based on business need