Child Support Call Center Agent

🔥 4 minutes ago

🐻 Alaska, California, +6 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Respond to inbound telephone inquiries and concerns using approved procedures and guidelines • Answer questions about child support payment histories and account histories • Reset caller personal identification when callers cannot self-serve in the Interactive Voice Response system • Gather information, research and resolve inquiries, and document customer calls • Read and interpret documents on file • Retain and apply a large amount of information • Answer and respond professionally to escalated calls • Communicate appropriate resolution options promptly • Review customer needs and inform customers about available services and resources • Handle inquiries for the New Jersey Department of Human Services Office of Child Support via inbound calls

🎯 Requirements

• High School diploma or GED • Background and drug screening required • 2 years of high-volume call center or Customer Service experience • Computer system experience with data entry and database documentation knowledge • Typing speed of 30 WPM • Two screens/monitors required • Own equipment required; Mac is not compatible • Internet speed of at least 400 Mbps • Intel Core i5 or higher or AMD Ryzen 5 5000 or higher processor • Laptop or desktop with a 14-inch screen or higher; external 20-inch or higher recommended • Windows 10 64-bit operating system • Minimum 8 GB RAM; 16 GB recommended • Ethernet cable 50 feet or longer • English and Spanish required for bilingual roles

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time • Potential bonus or incentive based on business need