Healthcare Call Center Representative

🔥 46 minutes ago

🐻 Alaska, California, +10 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics. • Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP). • Actively listen to understand customers’ needs and answer their questions to include callbacks and follow up calls as needed. • Strive to answer the un-asked question(s) as we work for a one call resolution. • Take all necessary action to resolve the members' issues by answering their questions. • Navigate the Members’ plan benefits, review Client's policy and procedures while using resources provided by the Client to comply with regulatory guidelines. • CSR is required to utilize multiple Client systems to provide accurate information. • Effectively multi-tasking. • Demonstrate proficiency in problem-solving skills. • Politeness and a strong focus on servicing the caller are important requirements.

🎯 Requirements

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices). • You must have a minimum of 6 months customer service experience. • High school diploma, GED, or college degree. • Complete a mandatory paid training program with 100% attendance. • Successful completion of a background check is required for this position.

🏖️ Benefits

• Medical, Dental, and Vision benefits are available on the 1st day of employment. • Paid time off is accrued after 180 days of employment.