Medicaid Call Center Associate

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🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program. • Gather thorough documentation and enter information into various systems. • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs. • Respond to calls courteously, accurately, and concisely. • Evaluate information received through phone contacts and ask appropriate follow-up questions. • Solicit additional information and evaluate the potential impact of information provided. • Use telephones, e-mail, and web browsers. • Maintain up-to-date knowledge of regulations, policies, and guidelines. • Complete all assigned training as necessary. • Perform all other duties as assigned.

🎯 Requirements

• Must reside in Kansas. • High School diploma or GED equivalent; post-secondary education preferred. • Minimum of six (6) months’ experience in customer service. • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility preferred. • Knowledge of Medicaid and managed care programs preferred. • Bilingual Spanish/English with the ability to speak and read both languages fluently preferred. • Strong computer skills with the ability to maneuver in complex software systems. • Experience with MS Office, Outlook, and Internet usage. • Active listening skills. • Ability to adapt/respond to different types of characters. • Ability to multi-task, prioritize, and manage time effectively. • Good interpersonal and communication skills verbally and in writing, including basic grammar, spelling, and punctuation. • Excellent data entry skills and ability to type 30 words per minute accurately. • Willingness to work as part of a team. • Ability to maintain the integrity and confidentiality of records and communications. • Internet speed requirement: 10 Mbps upload and 50 Mbps download. • Must have a dedicated workspace free of interruptions. • Must include a resume when applying. • Must have camera on during remote video training. • No time off during the training period.

🏖️ Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. • Paid time off is accrued after 180 days (about 6 months) of employment. • Equipment will be provided.