Contact Center Sales Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Oversee daily contact center operations and ensure operational sales excellence • Review production metrics and procedures in a remote environment • Provide detailed reports on call center production, results, and business metrics • Lead impactful daily meetings that motivate contact center staff and reinforce procedures • Foster clear, timely communication with managers, employees, and customers • Act as a visible role model and ensure compliance with company policies • Take responsibility for call center staffing and production • Recruit, select, and onboard talent in collaboration with HR and talent acquisition teams • Manage team performance and drive production goals • Optimize workflows and sales outcomes using SPI, BUZZ, and XBP

🎯 Requirements

• 3+ years of previous management experience in a similar environment • Strong understanding of call center dynamics • Track record of motivating staff to follow procedures and reach maximum production targets • Technical proficiency with industry technologies • Experience with SPI, BUZZ, and XBP is a plus • Ability to communicate effectively with varied customers and establish rapport quickly by telephone and personal contact • Bachelor's degree in Business or a related field, or equivalent professional experience

🏖️ Benefits

• Recruitment lifecycle ownership and collaboration with HR and TA teams • Ongoing management and regular performance check-ins • Professional development from initial induction through ongoing growth • Remote work environment