Claims Call Centre Representative

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience • Resolve complex claims inquiries and problems, determining when to escalate or involve others • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries or problems efficiently • Provide feedback and recommendations to improve customer care quality • Follow procedures to ensure adherence to risk and compliance policies

🎯 Requirements

• High School Diploma or Equivalent and no prior Clerical Support experience required, OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior Clerical Support experience required • 6 months or more of customer service experience • Data entry experience • Designated home workspace free from noise and distractions • Stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down • 6 months or more of call center experience preferred • Strong data entry skills and ability to type 32 WPM or more preferred • Proficiency in Windows-based operating systems and Microsoft Office preferred • Ability to navigate multiple computer screens and browsers quickly and accurately preferred • Strong comprehension skills and professional demeanor • Solid oral and written communication skills • Strong attention to detail and problem-solving skills • Insurance knowledge preferred • Must be authorized to work in the United States; employment sponsorship is not offered

🏖️ Benefits

• Annual Merit Increase & Bonus Opportunity • Amazing PTO • 401K Match • Career mobility • Medical, Vision & Dental • In-depth training • Comprehensive benefits for employees and their families