Medicaid Call Center Associate

🔥 7 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program. • Gather thorough documentation and enter information into various systems. • Support KDHE’s programs, systems, policies, and procedures. • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs. • Respond to calls courteously, accurately, and concisely. • Focus on the accuracy and quality of information provided. • Evaluate information received by phone, ask follow-up questions, solicit additional information, and evaluate its potential impact. • Use telephones, e-mail, and web browsers. • Maintain up-to-date knowledge of regulations, policies, and guidelines. • Complete assigned training as necessary.

🎯 Requirements

• Must reside in Kansas. • High School diploma or GED equivalent; post-secondary education preferred. • Minimum of six (6) months’ experience in customer service. • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility preferred. • Knowledge of Medicaid and managed care programs preferred. • Bilingual Spanish/English with the ability to speak and read both languages fluently preferred. • Strong computer skills with the ability to maneuver in complex software systems. • Experience with MS Office, Outlook, and Internet usage. • Active listening skills. • Ability to adapt/respond to different types of characters. • Ability to multi-task, prioritize, and manage time effectively. • Good interpersonal and communication skills verbally and in writing, including basic grammar, spelling, and punctuation. • Excellent data entry skills and ability to type 30 words per minute accurately. • Willingness to work as part of a team. • Ability to maintain the integrity and confidentiality of records and communications. • Internet speed of 10 Mbps upload and 50 Mbps download. • Must include a resume when applying. • Must have a dedicated workspace free of interruptions. • Must have camera on during remote training. • Ability to work an assigned 8-hour shift during hours of operation from 8:00 am to 7:00 pm CST. • No time off during the training period.

🏖️ Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. • Paid time off is accrued after 180 days (about 6 months) of employment. • Equipment will be provided. • Remote work arrangement. • Approximately 7 weeks of remote training via video.