Provider Relations – Call Center Associate

🔥 1 hour ago

🦬 Montana – Remote

🦬 Montana – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. • Identifying customer needs, answering questions, or resolving problems • Using the tools provided to guide you through customer conversations • Providing customers with important information while communicating in a warm empathetic manner • Gathering information to keep customer profiles and accounts up to date • Verify documentation and images • Attend scheduled staff meetings • Complete required assigned training • Track daily task for quality review • Providing exceptional customer service • Communicate with team members or supervisors about any issues or discrepancies • Handle confidential information with integrity and discretion • Comply with data integrity and security policies • Perform other clerical or administrative tasks as needed

🎯 Requirements

• HS Diploma or GED required; some college preferred • Experience working with Montana Medicaid is preferred • Basic computer skills and familiarity with Microsoft • Have prior office or administrative experience • Have an ability to communicate clearly and professionally with co-workers, clients, and providers • Have attention to detail, grammar, and spelling accuracy skill set • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Be able to successfully pass a pre-employment screening • Call center experience is preferred • Knowledge of healthcare or insurance terminology is preferred • Computer system experience with data entry and database documentation knowledge is preferred

🏖️ Benefits

• Health, dental, and vision insurance (if full time) • Paid time off and holidays • 401K and matching • Employee discount program • Paid on-the-job training • Flexible work schedule with start times ranging between 8:00AM to 8:30AM • Business casual dress code • Opportunity for advancement within the company