Customer Experience Associate I

🕒 May 4

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests and status changes • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes. • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to problem solve through analysis and ongoing feedback. • Achieve results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds. • High School diploma or GED • Background required. • Must reside within 1 hour driving distance from Des Moines, IA

🏖️ Benefits

• Paid Training with Equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • PerkSpot- Employee discount program • Full Benefit Options - health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.