Senior IT Operations Analyst

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $74.7k - $97k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Oversee daily operational activities for government payment platforms • Maintain comprehensive operational documentation for process consistency and compliance • Implement, maintain, and monitor quality controls and change management processes • Ensure SOC compliance, operational readiness, and system availability • Partner with business units, project management, development, and infrastructure teams to resolve incidents and service requests • Facilitate communication across development, QA, and infrastructure teams • Collaborate with security teams to address vulnerabilities according to CISO policies and timelines • Lead major incident response efforts, including incident bridge calls and resource engagement • Participate in problem management reviews and drive corrective and preventive actions • Develop impact statements and maintain accurate operational records and data hygiene • Collaborate with product teams on initiatives improving operational efficiency and reliability • Support release readiness and operational acceptance activities • Maintain compliance with corporate training, time attestation, and governance requirements • Provide after-hours on-call support and respond to operational escalations

🎯 Requirements

• 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments • Experience with ITIL processes, including incident, problem, change, and release management • Ability to analyze complex technical issues and communicate them to technical and non-technical audiences • Ability to lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making • Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations • Strong organizational, leadership, and communication skills • Bachelor's degree in Computer Science, MIS, Business Administration, or a related field (preferred) • Experience in financial services or government payment environments (preferred)

🏖️ Benefits

• Remote work from home • Health and welfare benefits, effective from day one • Retirement savings programs • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off • Great work environment valuing diversity and inclusion • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Paid holidays • Bonus or incentive eligibility based on business need