Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Own a portfolio of Enterprise accounts as the primary relationship steward between customers and Conga • Build proactive, outcome-driven customer strategies with aligned Sales counterparts • Deliver measurable customer value to support retention, expansion, and pipeline contribution • Collaboratively develop SMART goals, track progress, and demonstrate quantified platform impact • Set the strategic agenda and build executive relationships • Co-create success plans and proactively identify opportunities to expand customer value • Monitor engagement patterns, stakeholder changes, adoption gaps, and unresolved friction • Develop and execute risk mitigation plans with account teams • Translate complex Conga platform capabilities into clear customer business value • Build adoption strategies grounded in customer business outcomes • Manage book-of-business priorities, commitments, executive business reviews, strategic account planning, change management strategy, health scoring, and adoption planning • Analyze adoption metrics, usage trends, and business KPIs • Collaborate cross-functionally with Sales, Renewal Management, Professional Services/Partner team, Support, and Product • Establish stakeholder relationships, document SMART success plans, align account strategies, manage at-risk accounts, drive quarterly expansion conversations, and maintain portfolio retention

🎯 Requirements

• 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role • Experience in an enterprise or complex mid-market environment • Ability to develop and track SMART goals and success plans • Ability to build proactive account strategies with Sales counterparts • Ability to identify customer risks and develop mitigation plans • Curiosity and work ethic to learn sophisticated products and nuanced workflows • Executive-level and administrator-level communication and relationship-building skills • Cross-functional collaboration with Sales, Renewal Management, Professional Services/Partner team, Support, and Product • Self-motivation, ownership mentality, prioritization, and follow-through • Ability to use data, adoption metrics, usage trends, and business KPIs to tell a customer-value story • Experience managing a book of business with 15+ accounts simultaneously is an edge • Experience with Revenue Lifecycle Management, contract management, CPQ, or related commercial process platforms is an edge • Exposure to defined success methodologies, such as structured QBRs, formal health scoring, and executive business reviews is an edge • Track record contributing to expansion or renewal outcomes is an edge • Familiarity with Enterprise Sales and CS collaboration on account strategy and pipeline development is an edge • Familiarity with Gainsight, Salesforce, PowerBI, or Clari is a plus

🏖️ Benefits

• Variable incentive pay component • Flexible work options • Medical insurance • Dental insurance • Equal employment opportunities • Reasonable accommodation for disabilities