Mitel Administrator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connection

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Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers • Manage voicemail accounts, password resets, extension updates, and user information changes • Troubleshoot phone functionality issues, including voicemail, programmable buttons, and call parking features • Administer call queues, including adding and removing agents, managing licensing restrictions, and updating queue configurations • Create, maintain, and distribute call queue reports • Configure phone schedules, holiday hours, closing schedules, and business-hour settings • Record and update voicemail greetings, automated menus, and auto-attendant options • Configure phone system features, including remote worker settings, workgroups, programmable buttons, and automated call routing • Monitor phone system server and switch availability, troubleshoot connectivity and programming issues, and coordinate system changes when necessary • Identify and escalate technical issues requiring vendor intervention or support from internal IT and networking teams • Coordinate service calls and communicate system outages, technical concerns, and resolution updates to appropriate stakeholders • Manage access to call recordings in accordance with applicable legal requirements and organizational policies • Support call-recording requests for Human Resources, Service Desk, and Switchboard

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S. • Previous experience administering and supporting enterprise phone systems or telecommunications environments • Hands-on experience managing phone extensions, voicemail, call queues, and call routing • Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features • Experience configuring business phone schedules, holiday greetings, and automated menu options • Ability to troubleshoot phone system programming, server, and switch-related issues • Experience managing call queues, agent assignments, and associated reporting • Familiarity with call-recording systems and access management • Strong troubleshooting, problem-solving, and customer service skills • Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors • Strong communication, documentation, and organizational skills • Preferred: experience supporting multi-department or enterprise telecommunications environments • Preferred: experience with call center or switchboard phone system administration • Preferred: familiarity with telecommunications licensing and user/agent restrictions • Preferred: experience with call-recording compliance and organizational access policies • Preferred: vendor-specific phone system certifications or relevant telecommunications training

🏖️ Benefits

• Competitive compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off, including vacation and sick time • Wellness Time Off days • Volunteer Time Off days

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