Customer Service Agent – Remedy On-Call, Part Time

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $13 - $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connexin

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Venture Round on 2020-09

Consulting • Logistics • Manufacturing

Connexin is a telecommunications company based in Hull, focusing on providing hyperfast broadband services to homes, businesses, and public sectors in Hull and East Yorkshire. Their services include full fiber broadband with speeds up to 5000mbps, smart home solutions via their Connexin SmartHome App, and Internet-of-Things (IoT) technology for smart cities and buildings. Connexin also offers business broadband, skills and training through online courses and bootcamps, and a dedication to social impact through charity work. They pride themselves on customer service, providing local support, and using cutting-edge Wi-Fi 6 technology.

📋 Description

• Answer incoming client calls, take messages, and verify all information in the message is correct • Dispatch calls to the appropriate After-Hours Triage team or on-call provider for timely assistance • Represent customers professionally and provide courteous service during incoming calls • Use critical thinking and problem-solving skills to address client issues efficiently • Provide customer support over the phone via real-time/live conversations with clients

🎯 Requirements

• Excellent communication skills, including written and speaking skills • Ability to work independently and/or with a team • Attention to detailed information on computer screen • Able to correctly spell medical terminology • Ability to multitask and be flexible • Active listening skills- strong proficiency • Strong computer skills • Ability to type 35-40 wpm • The ability to work a flexible schedule to include weekends & holidays • High school or equivalent (Preferred) • A quiet, secure, distraction-free workspace without conflicting responsibilities during scheduled shifts • High speed internet connection is required

🏖️ Benefits

• 401(k) with company match • Paid Sick Time • Company Wellness Program • Employee Assistance Program • Employee Recognition Program • Voluntary Pet Insurance • Computer and telephone are provided to support daily operations and communication

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