Collections Associate

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connexus Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Connexus Credit Union is a financial institution that offers a wide range of banking services to its members, including checking and savings accounts, loans, credit cards, and insurance services. It provides various personal and business banking solutions such as mortgages, home equity lines of credit, auto loans, and personal loans. Connexus is committed to member financial wellness and offers digital banking services, financial calculators, and educational resources. The credit union also has a program called Connexus Cares for community involvement and provides resources on security and fraud protection. Members have access to convenient services like online banking, ATMs, and telephone banking.

📋 Description

• Review and collect on assigned delinquent accounts in accordance with applicable rules, regulations, policies and procedures • Contact delinquent members by telephone, mail, and electronic communications • Handle inbound calls from members, including returning voicemails, in a timely manner • Analyze member needs by reviewing individual loan data to gather background information, determine potential reason for delinquency and collection ability • Negotiate payment plans as necessary to bring accounts to current status • Monitor and follow up on accounts with promises to pay and payment plans • Maintain accurate and detailed written records of communications regarding member accounts, including delinquency, repossession, bankruptcy, and charge-off • Skip trace delinquent loan accounts for new phone numbers, addresses, and other information • Submit required notices to members at appropriate times • Assist members in processing payments over the phone, correcting and adjusting automatic payments, and processing deferments • Adjust late fees and small balances in accordance with policy and procedure; forward adjustments to the Collections Manager for approval and completion • Provide excellent service regarding general loan questions • Research, analyze, and respond to member payment history or FPI questions • Work as a team to meet department goals for delinquency and abandonment rate

🎯 Requirements

• 1+ years of related experience is Required • Experience in addressing difficult customer service situations and providing resolutions in a professional and tactful manner is Required • Excellent verbal, written, listening, and interpersonal communication skills • Ability to remain assertive and confident when dealing with difficult situations • Ability to multi-task and work in a fast-paced, goal-oriented environment • Proficient computer skills with the ability to navigate among several system applications and software programs • Evidence of ability to be organized, analytical, and resilient

🏖️ Benefits

• 20 days of paid time off and 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend