Member Contact Center Consultant

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🔥 6 minutes ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Connexus Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Connexus Credit Union is a financial institution that offers a wide range of banking services to its members, including checking and savings accounts, loans, credit cards, and insurance services. It provides various personal and business banking solutions such as mortgages, home equity lines of credit, auto loans, and personal loans. Connexus is committed to member financial wellness and offers digital banking services, financial calculators, and educational resources. The credit union also has a program called Connexus Cares for community involvement and provides resources on security and fraud protection. Members have access to convenient services like online banking, ATMs, and telephone banking.

📋 Description

• Provide omnichannel assistance to members and potential members by acquiring in-depth knowledge of all credit union departments, including online banking, payment options, debit card issues, etc. • Ability to create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes. • Maintain trust and integrity by ensuring members' information and transactions are held in confidence, safeguard members’ assets through strict adherence to risk mitigation procedures. • Ability to meet performance metrics - including but not limited to number of interactions with members, Quality Assurance, complete accurate case notes of member interactions and call history. • Initiate, lead or participate in organization and/or department projects that help achieve our organization’s vision. • Ability to find opportunities to build trusting relationships through individualized and best in class member support within an omnichannel experience by educating members on products and services. • Volunteering and offering assistance as needed while achieving daily metrics/expectations through well-defined multi-tasking skills. • Take initiative for your personal development and stay informed on current credit union processes/procedures. • Identify and render the best service possible to all members including the ability to interact with other departments within the organization to answer questions.

🎯 Requirements

• 1+ years of related experience Required • Self-starter with a strong desire to learn and work independently • Excellent listening skills complemented by proficient verbal and written communication • Ability to ask probing questions to fully comprehend and support member questions and concerns • Ability to multi-task and maintain composure under pressure while maintaining the utmost professionalism and providing a positive member experience • Ability to follow procedures, policies, and regulations • Strong computer skills, experience working in a Windows environment, using the internet and databases effectively to respond to members needs over the telephone or via electronic communications.

🏖️ Benefits

• 20 days of paid time off and 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend