Associate Director – Program Implementation

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🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 20%

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Constructive Dialogue Institute

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

🤝 Non-profit

Education • Non-profit • Training

Constructive Dialogue Institute is a nonprofit organization focused on transforming conflict through constructive dialogue. The institute provides blended learning programs, training and certifications, and campus-wide solutions to equip students, faculty, and administrators with the skills needed for productive conversation, collaboration, and problem-solving. With a special focus on higher education, the institute aims to establish a shared language and set of norms across campuses to navigate differences and foster an environment of trust and collaboration. They offer free webinars, professional development, and original research to support meaningful dialogue within educational institutions, workplaces, and public service sectors.

📋 Description

• Serve as relationship owner for an assigned portfolio of confirmed campus package institutions • Manage the implementation cycle for partner campuses through planning, implementation, learning and refining, retention and renewal, and contracting • Lead planning processes that produce concrete implementation plans for embedding CDI offerings and resources on campus • Provide stewardship and support to help partners implement programs, address challenges, and promote engagement, completion, and saturation • Develop and distribute resources supporting partners’ constructive-dialogue work • Track implementation progress using HubSpot, Asana, and internal tools • Ensure partner data is accurate, accessible, and monitored against OKRs and growth strategies • Provide timely, professional, tailored communications through emails, newsletters, and other media • Lead renewal strategy and contracting for the assigned partner portfolio • Contribute to an annual average of 85% retention for partner accounts • Lead Professional Learning Communities and Communities of Practice as needed • Provide implementation, logistical, and product support for other Growth portfolio partners • Gather and analyze partner feedback, learnings, and data to recommend future work • Develop subject matter expertise on higher education and constructive dialogue • Support retention, renewal, and expansion strategies • Identify process inefficiencies and contribute to partnership-management and implementation optimizations • Coordinate implementation needs across team members and departments • Collaborate with Partnerships, Live Programs, Product, Education, Research, and Operations teams • Represent partner perspectives and themes across CDI • Report to the Senior Director of Program Implementation

🎯 Requirements

• 5+ years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech • At least 1 year working directly in or with higher education • Exceptionally strong relationship-building skills • Ability to navigate large, complex organizations while balancing multiple priorities • Strong written and verbal communication skills • Skilled at developing and delivering presentations for diverse audiences • Proven ability to manage multiple tasks, priorities, and stakeholders simultaneously • Ability to extract meaningful insights from data to inform decisions • Bachelor’s degree or equivalent practical experience • Experience with CRM tools such as HubSpot and project management software such as Asana is a bonus • Must be authorized to work in the U.S. without current or future sponsorship • Ability to work flexibly within U.S. time zones • Some travel may be required, approximately 3–5 days per quarter

🏖️ Benefits

• Unlimited PTO • 13 company holidays • Health, vision, and dental plans, with CDI contributing toward premiums • 401(k) with 100% match on contributions, up to 3% of pay • Generous annual professional development budget • Up to $500 reimbursed for home office equipment • Up to $50/month reimbursed for home internet or cell phone expenses • Mission-driven culture characterized by intellectual humility, continuous improvement, and open-mindedness • Flexible schedule within U.S. time zones