Senior Program Manager, Gen AI – Games

🔥 1 minute ago

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $285k - $485k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Support product engineering workstreams through detailed milestone planning, agile development processes, priority clarification, and sprint and deliverable tracking • Work with technologies across the game organization stack, including game engines, services, and agentic systems such as Claude Code, Cowork, OpenClaw, custom agents, and bots • Coordinate cross-functional programs with engineering, platform, and studio teams to align prioritization, sequencing, and dependencies and surface delivery risks • Identify opportunities where AI can add value and define customizations, learning materials, and program plans to drive adoption • Advise diverse game studio and platform teams on existing initiatives and integration of new tools into the broader ecosystem • Create and deliver training and communications materials to support tool adoption • Produce custom AI skills and tools supporting workflows and tasks across functions • Write status updates, decision documents, and alignment artifacts for teams and leaders • Analyze usage metrics, adoption funnels, survey results, and other engagement data to surface trends and formulate recommendations • Define GenAI program KPIs and success metrics and run lightweight experiments such as A/B tests and cohort comparisons • Identify GenAI opportunities in the game development process through stakeholder interviews and technical deep-dive workshops • Use user research and quantitative data to create product roadmaps and prioritize high-return investments • Monitor the GenAI landscape and translate relevant developments into concrete business solutions • Manage external vendors, shape project proposals, and oversee project deliverables • Collaborate with engineering and platform teams on scalable solutions involving model inference, data pipelines, responsible AI compliance, safety guardrails, and graceful degradation

🎯 Requirements

• 12+ years of experience in program management and/or product management, focused on technology portfolios • 5+ years of experience in the games industry • Product management experience, identifying user needs, defining product strategy & roadmaps, running development workstreams • Experience in games industry partner engagements or business development, defining projects, SOWs, deliverables, and overseeing project deliveries • Experience managing technical vendor engagements, including defining scope of work, staffing plans, deliverables, and tracking vendor performance against SOW terms • Experience and deep understanding of games business operations and data needs, defining content for decision making, greenlight, and gate review processes • Strong hands-on experience working with AI technologies such as Claude Cowork, ChatGPT, and M365 Copilot • Ability to develop custom skills, tutorials, communication materials including written, interactive, and video • Proven ability to design and implement tool adoption frameworks, methodologies, and toolkits from the ground up • Ability to translate ambiguous technical goals into structured project plans with clear milestones, owners, and dependencies • Experience convening and facilitating employee communities to drive new initiatives and employee engagement • Experience in executive and employee presentations, storytelling, and communications • Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences • Demonstrated ability to manage change at a portfolio level and proactively identify change saturation risks • Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions • Preferred: Experience with GenAI tools and intelligent automation platforms such as Google Gemini, Claude, ChatGPT, and Zapier • Preferred: Track record building alignment and driving decisions across broad internal and external stakeholder groups • Preferred: Experience with experimentation or analytics tooling such as dbt, Looker, Tableau, and Kragle

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off