Enterprise Applications Analyst I

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Consumer Direct Care Network

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

👥 HR Tech

Healthcare • HR Tech

Consumer Direct Care Network is a company that provides consumer-directed home care support services. It helps individuals who manage their own personal care by handling administrative, payroll, employer-of-record, training, background check, and compliance tasks for self-directed caregivers, and by connecting consumers with caregivers and resources to facilitate home- and community-based services. It commonly serves participants in consumer-directed Medicaid or similar long-term services programs and individual consumers seeking in-home assistance.

📋 Description

• Provide Tier 1 support for end-users via help desk tickets and resolve enterprise application-related problems • Analyze data, identify trends, and make recommendations using SSRS, Power BI, Microsoft CRM, Workday, and related tools • Utilize Azure DevOps, AAD, and B2C in troubleshooting • Analyze problems, identify root causes, and implement solutions • Navigate EVV applications to assist with shift and login-related issues • Identify and resolve issues, troubleshoot technical problems, and recommend solutions • Participate in internal and external meetings • Identify, create, and communicate BUG statuses to end users • Assist with enterprise application implementations and testing for new releases and updates • Monitor applications to ensure systems run correctly and efficiently • Interact with IT, Business Ops, vendors, and other cross-functional teams • Monitor application performance using Azure Application Insights • Pull shift data from databases for troubleshooting, BUG creation, and Medicaid Fraud investigations • Correct and update inaccurate shift data in portal databases • Maintain documentation of processes and procedures • Resolve incidents and requests within agreed-upon time frames • Monitor deliverables and ensure timely project completion • Participate in professional development and training • Participate in after-hours work and an on-call rotation • Perform other duties as assigned • Travel occasionally as required

🎯 Requirements

• 2+ years of experience in a corporate IT environment • Associate degree or equivalent experience • Knowledge of enterprise applications, SQL Server Management Studio (SSMS), and related technologies • Knowledge of Azure DevOps, AAD, and B2C • Effective written and verbal communication at technical and simplified levels • Superior customer service to end-users and co-workers • Dependability and strong communication skills • Ability to prioritize and multitask effectively • Ability to successfully pass a background screening • Legally authorized to work in the United States • Must not require visa sponsorship or STEM OPT extension

🏖️ Benefits

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development • Medical, Dental, and Vision Insurance • Vacation accrued at 3.07 hours per pay period to use when accrued • Profit-sharing for employees in good standing • Two Paid Floating Holidays • Nine Paid Federal Holidays • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued • Instant Earnings Option • 401(k) Retirement plan & discretionary company match • Company-Paid Life Insurance • Supplemental Life, Accident, Critical Illness, and Hospital benefits • Short and Long-Term Disability • Paid Parental Leave • Flexible Spending Account • Employee Assistance Program • Pet Insurance