Program Administrator

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Convergint

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Monitor and coordinate operational requirements for global/strategic customer engagements • Monitor open work orders with local Convergint offices and provide direction on solutions • Analyze complex problems and deliver solutions • Handle urgent customer issues after hours when needed • Distribute customer purchase orders and ensure compliance with customer requirements • Generate and review service and installation invoices • Monitor Spectrum work orders for days-to-invoice compliance and profitability • Maintain iCare sites and customer information; provide iCare training and demonstrations • Assist with onboarding new accounts • Produce weekly, monthly and quarterly financial or performance reports • Assist with Quarterly Business Reviews and presentations • Attend or lead weekly status meetings and calls • Assist with Customer Service Program renewals, pricing and scope of work • Perform customer administrative tasks and provide standard pricing • Configure customer templates in MiQuote • Maintain customer-specific payment system access and train local offices on processes • Create and implement processes improving delivery and profitability • Enter purchase orders into Spectrum and process orders • Procure standard parts and materials when required • Create and implement customer-specific Playbooks • Provide service quotes to customers • Schedule and follow up on monthly maintenance • Establish and maintain customer satisfaction feedback processes • Generate innovative solutions to complex problems • Perform other duties as requested or required

🎯 Requirements

• College degree, trade school or equivalent experience • Minimum 4 years operations, field service or project management experience • Diploma and/or certificate in Business Administration or related office experience • Exceptional telephone and personal customer service skills and ability to work under pressure • Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project • Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization • Strong ability to produce results through others • Strong financial knowledge and skills, including accounts receivable/payable, purchase orders and profitability • Strong organizational skills and ability to handle multiple tasks simultaneously • Excellent attention to detail • Flexibility to adapt to changing priorities and direction • Initiative and proactive behavior • Ability to facilitate a collaborative working environment • Project and service financial competencies • Experience with contract administration • Strong work ethic and ability to function individually and as part of a team • Understanding of appropriate protection levels regarding customer personnel, information and property • Strategic thinking with analytical problem-solving tools and techniques • Industry experience in electronic security, fire alarm & life safety, building automation or IT is preferred but not required

🏖️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan or company vehicle • Corporate Social Responsibility Day • Cell phone reimbursement (if applicable) • Paid parental leave