Title Express Processor

🕒 2 days ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Copart is a global leader in online car auctions, headquartered in Dallas, Texas. The company specializes in connecting buyers and sellers of vehicles through its innovative VB3 technology platform. Founded in 1982, Copart provides a premier destination for the resale and remarketing of vehicles, which range from salvage to like-new conditions. With operations in multiple countries, it serves a diverse client base, including insurance companies and car dealerships, offering a fully online auto auction experience.

📋 Description

• Assist auto insurance companies with procurement of vehicle titles, title paperwork, and coordination with financial institutions and vehicle owners • Answer basic Title Express questions, provide claim updates, and direct callers to the correct party or team • Create and send Total Loss Packets with all documents required per state guidelines • Call initial lien holders to secure payoff information, Letters of Guarantee, and copies of titles • Make initial calls to owners/insureds to inform them about packets being sent • Follow up with owners/insureds for needed or corrected documents • Follow up with lien holders regarding documents requested during initial calls • Send revised packets to owners/insureds as needed • Meet internal cycle times and other auditable criteria • Review mail to ensure documents comply with state guidelines • Launch the 'Okay to Pay' the owner/insured to the insurance company after final file compliance review • Monitor and work a shared inbox to ensure tasks and directives are addressed and completed according to company policy, timelines, and contractual obligations • Perform other tasks as assigned by management

🎯 Requirements

• 1 year of office customer service experience • HS degree • Must live in the United States • Proficient in basic office equipment and Microsoft products • Ability to identify and analyze vehicle title documents within company and state guidelines • Ability to work closely with state DMVs and lien holder entities • Problem-solving ability • Ability to multitask • Basic 10-key proficiency • Ability to work in a fast-paced environment • Excellent written and verbal communication skills • Excellent customer service skills and attitude • Basic math skills • Ability to delegate and prioritize workflow • Ability to work independently or in a team environment • Ability to read and write English fluently and effectively • Valid driver's license • Occasional overtime as needed

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program • 10 Vacation days per year • 7 Paid Company Holidays • Life and AD&D Insurance • Along with many other employee benefits