Title Express Processor

🕒 2 days ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copart

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees.

📋 Description

• Assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. • Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable) • Total Loss Packets (create and send all documents required per state guidelines) • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title) • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them) • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed • Follow-up calls to Lien Holders (for documents listed above in the initial call) • Will send out revised packets to the owners/insureds as needed • Will be held to the internal cycle times and other auditable criteria • Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. • Other tasks as assigned by management.

🎯 Requirements

• 1 year of office customer service experience • Education: HS degree • Must live in the United States • Proficient in basic office equipment and with Microsoft products • Ability to identify/analyze vehicle title documents within company and State guidelines • Ability to work closely with State DMV's and Lien Holder entities • Problem solver • Ability to multi-task • Basic 10 key proficiency • Ability to work in a fast-paced environment • Excellent communication skills -- written and verbal • Excellent customer service skills and attitude • Basic math skills • Ability to delegate/prioritize workflow • Ability to work independently or in a team environment • Ability to read/write in English fluently and effectively • Valid driver's license • Occasional overtime as needed.

🏖️ Benefits

• Medical/Dental/Vision • 401k plus a company match • ESPP - Employee Stock Purchase Plan • EAP - Employee Assistance Program (no cost to you) • Vacation & Sick pay • Paid Company Holidays • Life and AD&D Insurance • Discounts Along with many other employee benefits.