Level 3 Managed Services Engineer – Microsoft

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coretek

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Coretek is a nationally recognized Microsoft Azure Expert Managed Service Provider (MSP) and the number one Microsoft Cloud Solution Provider in the United States. The company specializes in providing cloud solutions, security services, and AI-driven innovations to a wide range of industries, including government, healthcare, manufacturing, and financial services. Coretek offers a variety of services such as cloud migration, app modernization, DevOps automation, and workspace management. They are known for their comprehensive security solutions, leveraging platforms like Palo Alto and Dynatrace, and their partnerships with companies like Imprivata and Citrix. Coretek's expertise extends to Azure OpenAI services, making them a leader in delivering innovative AI and machine learning solutions. Their commitment to technology excellence has earned them a spot on the Inc. 5000 list of fastest-growing private companies and recognition as a Microsoft Partner of the Year finalist.

📋 Description

• Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite • Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance • Perform system administration tasks such as system configuration, patch management, and software upgrades • Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments • Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner • Assist L4 Consulting on project work as needed • Conduct root cause analysis and implement corrective actions to prevent recurring problems • Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base • Participate in the adoption of DevOps processes and identify possibilities to streamline and automate • Participate in project planning and implementation of IT infrastructure upgrades and migrations • Stay updated on emerging Microsoft technologies and best practices • Implement Conditional Access and MFA in the Azure tenant • Manage devices using Intune MDM/MAM, Autopilot, and Windows Hello for Business • Work with Microsoft Security Products including Defender, Sentinel, and Purview • Manage identity technologies including Entra ID, PIM, Least Privilege, and Access Reviews • Speak with clients to identify opportunities to address organizational pain points with additional products and services • Exhibit leadership and organizational capabilities in a Managed Services team, client, or project environment

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE) • Strong hands on experience with the technologies referenced in the above sections • Experience working within an office environment including knowledge of office processes, procedures, and technology • Excellent verbal and written communication skills with the ability to interact with internal and external customers • Strong analytical skills and attention to detail • Must be a self-starter with excellent time management skills • Prior experience in a technical role in IT Consulting and/or Managed Services environment • Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus • Prior leadership experience leading a managed services team, client or project is a plus