Service Operations Director

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $98.2k - $152.6k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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CorVel Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CorVel Corporation is a risk management and healthcare services company that provides integrated claims and care solutions for payors and employers. It specializes in workers' compensation, liability and disability management, provider and pharmacy networks, and alternative risk solutions, and it offers technology platforms that use AI and data analytics to streamline claims administration, improve outcomes, and reduce costs.

📋 Description

• Manage operations for CorVel Ancillary Services, including Intake, Medical Scheduling, and Vendor Services Coordination • Support and lead product and business development • Improve service levels, build teams, and support staff retention • Manage production, quality, workflows, processes, and customer support • Serve as Subject Matter Expert for CareIQ Intake, Scheduling, and Coordinating products • Monitor staffing, workload, productivity, and capacity across service lines • Manage several departments spanning multiple service lines • Implement and oversee workflows according to service-level agreements and best practices • Establish and monitor team performance metrics • Provide internal and external customer support, issue resolution, product training, and service assistance • Lead hiring, training, and team-member development • Coach and build teams to support optimal performance • Review departmental service, quality, and administrative results; identify gaps and implement corrective action • Ensure client-specific processes are sustainable and accurately implemented • Collaborate with CareIQ leadership and cross-functional partners • Maintain knowledge of jurisdictional ancillary-care regulations • Partner with sales staff on product proposals and presentations • Lead service-operations discussions with corporate IT and Development for system maintenance and enhancements • Perform additional duties as assigned

🎯 Requirements

• Minimum of Bachelor’s degree in business, healthcare or related field with experience • At least 5 years of prior management experience in healthcare services required • Strong proficiency in Microsoft Office applications required • Prior managerial experience in Ancillary Benefit Management or Utilization Management preferred • Master’s degree in business, healthcare or related field with experience preferred • Strong leadership and mentoring skills • Ability to provide superior service to internal and external stakeholders • Ability to build trust and strong cross-functional relationships • Project management and process improvement skills • Prioritization, problem-solving, and change management skills • Ability to multitask in a dynamic, fast-paced environment • Excellent written and verbal communication skills

🏖️ Benefits

• Medical (HDHP) with Pharmacy • Dental insurance • Vision insurance • Long Term Disability • Health Savings Account • Flexible Spending Account options • Life Insurance • Accident Insurance • Critical Illness Insurance • Pre-paid Legal Insurance • Parking and Transit FSA accounts • 401K • ROTH 401K • Paid time off • Career advancement opportunities • Remote work arrangement • Occasional travel for meetings and trainings

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