Head of Seller Onboarding – External Workforce Operations

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $207.4k - $311.2k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Define and manage the global external workforce and partner strategy for seller onboarding • Own the operating model for third-party service providers, vendors, and BPO partners • Develop the global strategy for vendors, third-party service providers, and BPO partners supporting seller onboarding • Determine the appropriate labor mix by market, seller segment, service tier, and business need • Lead build-vs-buy analyses and recommend first-party, vendor, BPO, partner, or self-serve models • Create frameworks for external workforce footprint, capacity, quality, cost, and market coverage • Establish SLA frameworks, scorecards, quality standards, business review cadences, and escalation mechanisms • Hold vendors and BPO partners accountable for performance, seller experience, standards compliance, and continuous improvement • Partner with Procurement, Legal, Finance, and regional teams on contracts, renewals, pricing, and commercial terms • Oversee BPO and vendor-supported onboarding operations, including role clarity, enablement, quality assurance, and escalation paths • Integrate partner operations with Square’s onboarding workflows, data, tooling, and seller experience standards • Improve partner productivity, reduce cost-to-serve, and increase consistency across geographies • Influence senior leaders across Sales, Finance, Procurement, Legal, and regional teams • Translate workforce performance and market needs into recommendations for investment, partner selection, and operating model changes • Manage partner operations managers, BPO leaders, vendor managers, or related teams • Develop leaders and build accountability, commercial rigor, operational discipline, and seller-focused execution

🎯 Requirements

• 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience • Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale • Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms • Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk • Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning • Ability to influence senior stakeholders across several functional areas and gain alignment in complex or sensitive situations • Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery preferred • Clear communication, strong judgment, and comfort operating independently on significant strategic assignments • Experience improving workflows and customer outcomes using AI

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning • Reasonable accommodations throughout the recruitment process • Inclusive interview experience

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