Operational Excellence Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $62.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Manage specialized operational processes across Payments, Renewals, Claims, and Commissions • Serve as a subject matter expert for complex operational workflows • Manage complex payment and billing activities, including disputes, agency bill accounts, notices of cancellation, notices of rescission, cancellations, reconciliations, refunds, and other specialized processes • Research and resolve complex account and billing issues through investigation, analysis, and cross-team coordination • Support agency bill operations and agent servicing activities related to billing, payment processing, and account management • Support complex renewal-related processes, including rate increase inquiries, underwriting-driven non-renewals, and policy servicing • Support complex claims-related processes, including FNOL, expense payments, Finance and carrier account processes • Administer commission-related processes, including reviews, adjustments, reporting support, and unpaid commission outreach • Lead and support special operational projects, workflow enhancements, testing, system implementations, operational reviews, and process improvement initiatives • Identify opportunities to improve operational efficiency, accuracy, scalability, and customer outcomes • Analyze operational trends and recurring issues to identify root causes and recommend sustainable solutions • Maintain operational controls, audit readiness, and data integrity • Develop, document, and maintain operational procedures, workflows, and process documentation • Partner with Customer Care, Finance, Claims, Underwriting, Product, Engineering, and other departments • Participate in testing, business readiness activities, system enhancements, and strategic initiatives

🎯 Requirements

• Bachelor's degree or equivalent combination of education and relevant experience • 3+ years of experience in insurance operations, payment operations, billing, policy servicing, renewals, claims support, commissions administration, or related operational functions • Property & Casualty Producer License in home state or ability to obtain and maintain required licensing within established timelines • Knowledge of commercial insurance operations and compliance requirements • Experience managing complex operational workflows, investigations, reconciliations, and transaction processing • Strong analytical, organizational, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Experience with Microsoft Office applications, including Excel and SharePoint • Strong written and verbal communication skills with the ability to collaborate effectively across departments • Demonstrated ability to identify process improvement opportunities and contribute to operational excellence initiatives • Ability to work independently while maintaining a high level of accuracy and attention to detail • Candidates must have authorization to work in the United States without current or future visa sponsorship

🏖️ Benefits

• 100% remote • Health insurance through Aetna (we pay 100% of premiums) • Dental and vision insurance through Guardian (we pay 100% of premiums) • Basic life insurance (we pay 100% of premiums) • Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) • 401K plan (up 4% match with immediate vest) • Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months • Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year • 12 company-paid holidays each year • Continuing education annual stipend