Quality Assurance Analyst – Training

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Design, implement, and manage quality assurance programs across operational workflows • Conduct quality reviews and audits of processes, transactions, and workflows • Audit automated systems and operational processes for accuracy, reliability, and adherence to procedures and controls • Monitor operational performance and compliance with policies, procedures, service standards, and business requirements • Investigate discrepancies, document findings, and recommend corrective actions and process improvements • Develop and analyze quality metrics, scorecards, dashboards, and reports for leadership • Support internal and external audit activities by gathering documentation and validating controls • Partner with cross-functional stakeholders to improve processes, reduce operational risk, and enhance efficiency • Identify opportunities for automation, standardization, and workflow optimization • Create and maintain SOPs, process documentation, training materials, and a centralized knowledge base • Develop onboarding resources and learning materials • Facilitate onboarding, ongoing, and refresher training sessions • Partner with leaders and subject matter experts to identify knowledge gaps and develop targeted training solutions • Support communications and training for new processes, workflows, systems, and operational changes • Promote continuous improvement, knowledge sharing, and operational excellence • Partner with the Claims team to evaluate quality, identify trends, provide feedback, and support process improvements and training initiatives

🎯 Requirements

• 2–4 years of experience in quality assurance, operations, auditing, compliance, training, learning and development, or a related field • Property & Casualty Producer License in home state or ability to obtain and maintain required licensing within established timelines • Strong analytical, organizational, and problem-solving skills • Exceptional attention to detail • Experience conducting audits, quality reviews, or process validation activities • Experience creating SOPs, process documentation, training materials, and knowledge management resources • Strong written and verbal communication skills • Ability to communicate complex information clearly and effectively • Ability to manage multiple priorities in a fast-paced environment • Proficiency with Microsoft Office Suite and Google Workspace tools • Ability to analyze data, identify trends, and provide actionable recommendations • Applicants must have authorization to work in the United States without current or future visa sponsorship

🏖️ Benefits

• 100% remote • Health insurance through Aetna (100% of premiums paid) • Dental and vision insurance through Guardian (100% of premiums paid) • Basic life insurance (100% of premiums paid) • Flexible spending account (FSA) or health savings account (HSA) access • 401K plan with up to 4% match and immediate vesting • Flexible PTO policy offering up to 4 weeks in the first 12 months • PTO typically does not exceed 5 weeks per calendar year thereafter • 12 company-paid holidays each year • Continuing education annual stipend