Senior Operations Engineer

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $107k - $128k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Provide senior technical and operational support to enterprise clients for product-related issues across hybrid Windows, Linux, and Kubernetes environments • Perform deep-dive root-cause analysis on complex, multi-tier system defects • Respond to customer inquiries via email and phone • Host online troubleshooting and investigation sessions on customer production environments • Collect and document problem details, logs, and diagnostic data from legacy hosts and Kubernetes telemetry • Reproduce customer-reported issues in controlled test environments • Develop custom utilities, workarounds, and solutions to resolve critical issues and improve product functionality • Implement defect fixes and validate them through automated test suites before release • Design, build, and maintain CI/CD pipelines using Jenkins, GitLab CI, or Azure DevOps • Deploy, configure, and manage containerized workloads on AWS EKS, including Helm charts, namespaces, autoscaling, and rolling deployments • Administer and maintain Windows Server and Linux infrastructure through patching, hardening, and performance tuning • Support migration of applicable workloads to Kubernetes • Monitor production health, performance, and capacity using AWS CloudWatch, Prometheus/Grafana, or Datadog • Proactively identify and remediate system anomalies • Assist Product and Development teams with performance analysis, functional testing, release validation, and automated regression testing • Partner with Product Implementation and Development teams to address complex issues and ensure smooth product delivery • Collaborate virtually with distributed Product Operations staff • Provide mentorship and technical guidance on Windows/Linux administration, containerization, automation, and deployment pipelines • Deliver a consistent, responsive, and technically sound customer experience • Complete annual performance-review or goal-setting responsibilities and assigned special projects

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience • 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL • 5 years of hands-on experience developing or supporting applications using one or more of: COM, VB, Jscript, Java, Perl, C# or VB.Net • 5 years of experience working with EDI and EDI systems • Knowledge of HIPAA and Enrollment Management within Healthcare domain • 5 years of experience working with HTML/XML • 5 years of experience working with code, such as code debugging and analyzing defects within code • Minimum 2 years of hands-on experience with Kubernetes and AWS • Ability to analyze complex problems, interpret data, and make decisions • Ability to maintain accuracy and precision in tasks • Ability to identify issues, evaluate options, and implement solutions • Capacity to quickly learn new technologies, processes, and tools • Understanding and conveying technical concepts clearly • Ability to work under pressure and handle multiple priorities • Must be able to provide a dedicated, secure work area • Must be able to provide high-speed internet access / connectivity and office setup and maintenance • Repeating motions that may include the wrists, hands, and/or fingers

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service • Dedicated, secure work area • High-speed internet access / connectivity and office setup and maintenance