Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Council on Legal Education Opportunity (CLEO)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1968

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

The Council on Legal Education Opportunity (CLEO) is a national non-profit organization established in 1968 with the mission of increasing access to legal education for underrepresented student communities. As a 501(c)(3), CLEO is focused on preparing students to successfully enter law school and achieve success in the legal profession through various support programs. These include pre-law pipeline programs, LSAT preparation, academic support, and networking opportunities through its extensive alumni network. CLEO's overarching goal is to foster diversity, equity, and inclusion within the legal field, thus promoting social justice and equality in the profession.

📋 Description

• Manage a portfolio of 30+ accounts across implementation handoff, renewal, and expansion • Conduct stakeholder meetings and executive-level Quarterly Business Reviews • Build customer relationships supporting loyalty, referenceability, and retention • Understand customer structures, goals, and integration environments; create actionable success plans • Record all interactions in Salesforce and Planhat with follow-ups • Own GRR and NRR outcomes; identify risks and execute mitigation strategies • Monitor customer health indicators in Planhat • Escalate issues to Services, Support, and Product and drive resolution • Maintain customer health, risk, action-plan, and renewal records • Identify upsell and cross-sell opportunities and contribute to expansion pipeline targets • Position Cleo’s solution portfolio by linking customer goals to business outcomes • Develop expansion recommendations and collaborate with Sales • Drive platform adoption and value realization • Collaborate with the CS Solutions team on utilization gaps, platform optimization, and product migrations • Use AI-powered tools for customer analysis, communication, outreach, research, account preparation, drafting, and data analysis • Partner with Sales, Pre-Sales, Professional Services, Support, and Product to deliver a seamless customer experience • Develop industry fluency across assigned verticals • Contribute to CS organizational initiatives and develop self and others • Support customers adopting AI-powered platform features and translate capabilities into business value • Stay current on Cleo’s AI product roadmap and connect upcoming capabilities to customer needs

🎯 Requirements

• 5+ years working at an Enterprise Software and/or SaaS company in Customer Success, Sales/Account Management, Professional Services, or a related field • Demonstrable success managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role • Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); comfort maintaining rigorous data hygiene across both • Proven ability to position software solutions and develop expansion opportunities • Demonstrated success collaborating with and influencing cross-functional stakeholders and executives • Industry fluency in one or more of Cleo’s core verticals is a strong plus • Familiarity with AI-powered workflows and willingness to adopt emerging tools • Proven ability to work in a fluid, evolving environment with a continuous-improvement mindset • Excellent communication and presentation skills for business-oriented and technical audiences • Ability to travel 5–10% annually

🏖️ Benefits

• Bonus potential • Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Accelerated title and salary growth potential • Fun and energetic work environment