Senior Manager, Strategic Expansion, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prefect

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Prefect is a platform that provides modern workflow orchestration for data and machine learning engineers. It allows users to easily and efficiently orchestrate any Python workflow using dynamic, right-sized infrastructure. Prefect focuses on orchestration and observability of code, providing features like scheduling, automatic retries, visibility into workflows, and the ability to configure execution environments. The platform supports pure Python code, allowing the flexibility to write code without boilerplate or strict Directed Acyclic Graphs (DAGs), and aims to offer prompt recovery from failures with custom retry behaviors and caching. It offers both cloud and open source solutions, assisting developers in building and deploying data pipelines with ease and full visibility.

📋 Description

• Drive expansion strategy and commercial outcomes for a focused book of high-value strategic accounts • Build executive relationships, run joint account planning, and close complex expansion deals • Manage the existing Customer Success Manager team as direct reports • Set expectations, coach commercial behavior, maintain an operating rhythm, and develop team members • Define and codify the strategic expansion playbook, including account planning templates, qualification frameworks, joint account reviews, multi-threading patterns, and executive engagement plays • Partner with the AE team on land-and-expand handoffs • Partner with Product on customer-driven roadmap signals • Partner with PSL on the consumption pricing rollout • Help adapt customer engagement strategies for a consumption-based pricing business • Help the team navigate new customer conversations, identify growth signals, and support adoption-focused expansion strategies • Own the expansion forecast and maintain accurate expansion ARR forecasting • Run weekly account reviews and quarterly planning • Deliver against quarterly expansion targets • Translate customer field signals into actionable input for Product, Marketing, and executive leadership • Report to Kelsea, VP, Strategy & Operations

🎯 Requirements

• 7+ years in strategic account management, expansion sales, or similar roles at developer tool, data infrastructure, or enterprise SaaS companies • Track record of consistent quota attainment • Proven success closing complex, multi-threaded expansion deals ($100K+ ACV) within existing enterprise accounts • Experience with org mapping, executive engagement, and procurement navigation • 2+ years people leadership experience with evidence of developing others • Formal direct-report management or high-context pod/team leadership experience • Comfort with consumption-based or usage-based pricing models; direct experience preferred • Track record of building playbooks, account planning templates, operating rhythms, qualification frameworks, and internal enablement • High EQ and strong collaboration skills • Ability to navigate technical and executive audiences, build trust quickly, and write clearly • Startup-ready; able to work with light process, high ambiguity, and a builder's mindset • Currently authorized to work in the United States • Must answer whether visa sponsorship is required now or in the future

🏖️ Benefits

• Remote-first team with flexible-first culture • Equity Stock Options • 401(k) with 5% company match (vests immediately!) • Unlimited PTO • Medical, Dental and Vision insurance • Generous Parental Leave • Life Insurance and Disability benefits • $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)