IT Systems Manager

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🇺🇸 United States – Remote

💵 $9k - $11k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

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Coursedog

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 $90M Private Equity Round - Coursedog on 2023-03

Education • SaaS • B2B

Coursedog is an Intelligent Academic Operations Platform that unifies how higher education institutions manage scheduling, curriculum, catalogs, assessment, and related academic processes. The cloud-native SaaS system syncs with student information systems and other campus tools in real time to streamline curriculum management, academic scheduling, faculty workload, event scheduling, assessment cycles, and catalog publishing. Coursedog is used by colleges and universities to improve operational efficiency, support student success, enable digital modernization, and provide analytics and workflow automation across academic operations.

📋 Description

• Own administration of our core SaaS systems including Rippling, Google Workspace, Salesforce, Maxio, Jira, and related tooling • Serve as the company-wide point of contact for internal tool questions, escalations, and requests • Evaluate, procure, implement, and retire internal tools based on evolving business needs and operational scale • Manage vendor relationships, contracts, and renewals in partnership with Finance and Legal • Design and maintain the data architecture connecting our internal systems — data models, pipelines, warehousing, and integrations between SaaS tools and our analytics environment • Build and maintain ETL/ELT workflows via APIs, iPaaS tools, and native connectors so data flows reliably between systems of record • Establish scalable data governance practices around ownership, quality, definitions, and access • Partner with Data & Analytics teams to ensure operational and AI-related workflows are supported by reliable, well-modeled data • Administer and support the company’s AI tooling ecosystem, including licensing, access management, usage policies, and employee enablement • Partner cross-functionally to operationalize AI workflows and ensure employees can effectively leverage approved tools • Lay the foundation — SSO, identity, shared context, data access — that lets AI initiatives move from experiments to systematic implementation • Partner with Product, Engineering, and Operations leaders as they build AI into their workflows • Evaluate and pilot emerging AI capabilities and help drive responsible adoption across the organization • Own the internal-systems side of Coursedog’s SOC 2 compliance program, including access controls, provisioning and deprovisioning, access reviews, MFA enforcement, audit logging, and evidence collection • Implement and maintain identity and access management (SSO, SCIM, least-privilege, RBAC) across the tool stack • Manage endpoint security and MDM for company devices • Partner with Security and Legal on policy creation and implementation, risk assessments, and vendor security reviews (including AI tools) • Build and launch a centralized internal knowledge base and FAQ program, including documentation for core business systems, common support requests, onboarding/offboarding procedures, and AI tooling guidance. Establish ownership, maintenance processes, and self-service workflows that reduce repetitive support requests. • Complete a comprehensive audit of all internal platforms, applications, user accounts, and access permissions. Deliver a documented inventory of systems, identify orphaned accounts and excessive privileges, and implement a repeatable access review process. • Increase identity and access management maturity across the organization by driving MFA adoption, expanding SSO coverage where technically feasible, documenting exceptions, and establishing standardized provisioning and deprovisioning workflows. • Partner with Operations stakeholders to assess Coursedog's readiness for SOC 2. Identify control gaps, document current-state processes, implement foundational workflows and evidence collection procedures, and deliver a prioritized roadmap toward successful audit readiness. • Establish baseline IT operational processes, including ticket triage, support documentation, access request workflows, and system ownership records, creating a sustainable foundation for future scale. • Leave the organization with clear documentation, repeatable processes, and measurable improvements in security posture, access governance, and employee self-service capabilities.

🎯 Requirements

• 5+ years in IT operations, business systems, data engineering, or systems engineering, with prior experience leading projects, mentoring teammates, and/or owning a domain end-to-end • Hands-on experience administering modern SaaS environments (Okta or similar IdP, Google Workspace or M365, Salesforce, an HRIS, a finance or ERP system, support and engineering tools). • Strong Jira administration experience and comfort supporting cross-functional operational workflows • Strong experience designing and maintaining data models, integrations, and pipelines, with fluent-level SQL skills and hands-on experience using modern cloud data warehouses and ETL/ELT tooling such as Snowflake, BigQuery, Redshift, dbt, Fivetran, or Airbyte • Practical, hands-on AI fluency — you've used Claude, ChatGPT, Copilot, Cursor, or similar tools to do meaningful work, helped others adopt them, and have a point of view on what works • Experience operating — not just observing — a security compliance program (SOC 2, ISO 27001, HIPAA, or similar) • Track record building integrations via APIs, iPaaS tools (Workato, Tray, Zapier at scale), or native connectors • Ability to translate ambiguous business needs into scalable technical solutions, communicate tradeoffs clearly, and build strong working relationships across technical and non-technical stakeholders • Bias toward documentation, automation, and self-service over becoming a bottleneck. • Experience standing up or scaling an AI tooling program (licensing, governance, internal enablement) - Nice to have • Experience managing direct reports - Nice to have • Familiarity with MCP, agentic workflows, retrieval-augmented systems, or similar AI integration patterns - Nice to have • Scripting experience (Python, JavaScript) for automation and AI workflows - Nice to have • Experience with MDM platforms (Rippling, Kandji, Jamf, Intune, etc.) and endpoint security tooling (SentinelOne) - Nice to have • Prior experience leading a SOC 2 Type II audit through to a clean report - Nice to have

🏖️ Benefits

• This is a 4-month contract role with the intention to convert to a full-time position. • Candidates who join the team full time will be eligible for our competitive comprehensive benefits package, including medical, dental, and vision insurance, unlimited paid time off, and retirement savings options.