Enterprise Customer Success Manager

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Covalent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🎖️ Defense

📦 Logistics

💰 Seed Round on 2021-01

Consulting • Defense • Logistics

Covalent is a company that provides a comprehensive workforce operations platform designed primarily for manufacturing operations. Their solutions focus on optimizing workforce data management, enabling manufacturers to manage and optimize the flow of their workforce as they would other critical assets. Covalent offers a suite of tactical solutions including intelligent work allocation, capability management, and integration APIs. They help create a digital model of worker capabilities, capture real-time data from training and job executions, and equip frontline leaders with tools to augment manufacturing processes. Covalent's platform is particularly beneficial for highly regulated industries such as aerospace, defense, and automotive, enhancing workforce efficiency and compliance.

📋 Description

• Own the overall success of a portfolio of Covalent's largest enterprise customers • Develop strategic account plans aligned with customer business objectives and long-term priorities • Build relationships with directors, vice presidents, executive sponsors, and key decision-makers • Lead executive business reviews and strategic planning discussions • Understand customers' manufacturing operations, strategic priorities, and workforce challenges • Translate Covalent's capabilities into measurable workforce readiness, operational efficiency, training effectiveness, and labor-utilization outcomes • Use customer data, product analytics, and operational insights to quantify business impact and communicate ROI • Serve as a trusted advisor connecting Covalent's technology to broader operational and strategic initiatives • Own customer health, retention, and long-term account growth • Identify expansion opportunities across facilities, business units, use cases, and enterprise initiatives • Partner with leadership and commercial teams on account growth strategies and renewal discussions • Collaborate with Product, Engineering, Professional Services, and Support • Oversee implementations, integrations, escalations, and customer initiatives • Represent the customer voice internally and contribute strategic account-management best practices

🎯 Requirements

• Direct experience in aerospace, defense, or regulated industrial manufacturing, either within a manufacturer or supporting manufacturers as a primary customer base • 5+ years of relevant experience in enterprise customer success, account management, or customer-facing manufacturing roles • Demonstrated responsibility for complex enterprise relationships or initiatives • Ability to establish credibility and build relationships with directors, vice presidents, and executive decision-makers • Ability to understand complex operational challenges, connect technology or process improvements to business objectives, and communicate measurable value • Experience identifying opportunities to expand relationships, increase organizational engagement, or drive broader adoption • Proven ability to navigate complex organizations, align multiple stakeholders, and drive cross-functional initiatives • Strong written and verbal communication skills, sound judgment, and ability to independently manage competing priorities • Preferred: Experience managing strategic enterprise accounts within a B2B SaaS organization, particularly with aerospace and defense manufacturers, OEMs, or supplier ecosystems • Preferred: Familiarity with workforce qualification, compliance, manufacturing operations, or production readiness in regulated environments • Preferred: Experience across multiple manufacturing facilities, divisions, or global operations • Preferred: Knowledge of HRIS, LMS, ERP, MES, or workforce management platforms • Preferred: Demonstrated success expanding software or operational initiatives into broader enterprise adoption

🏖️ Benefits

• Meaningful equity • Health, vision & dental benefits • Fully remote work • Flexible time management • Annual home office stipend • Learning & Development program • Direct access to leadership • Real ownership of strategic customer relationships

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