Client Performance Manager, III

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $81.4k - $122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Establish and implement best practices and methodologies for Client Performance Account Management • Support continuous improvement across the Client Performance Account Management function • Develop and maintain relationships with client-facing service delivery teams and internal stakeholders • Serve as liaison for implementation of data points, feeds, and product solutions • Build and grow long-term, trusted relationships with assigned clients and key contacts • Serve as primary point of contact for client issues, diagnosing and resolving concerns and technical challenges • Drive client performance and retention through consistent engagement and focused product strategy • Manage, document, and track client cases, interactions, and progress within Salesforce (SFX) • Monitor and analyze product performance trends to identify optimization opportunities, account risks, and growth opportunities • Partner with clients to understand business goals, incentive strategies, and evolving needs • Engage with clients virtually and in person to review product performance, incentive optimization, and best practices • Prepare and share performance reports and business insights with clients and internal stakeholders • Support lead generation and account growth initiatives, including upsell and expansion opportunities • Minimize churn by addressing risks early and escalating issues as needed • Conduct regular client reviews to assess service levels, product utilization, and satisfaction • Assist with entry and maintenance of OEM and lender incentive data, including third-party programs • Participate in cross-functional projects as assigned

🎯 Requirements

• Bachelor’s degree in a related discipline and 4 years of experience in a related field • Alternative qualifications: master’s degree and 2 years of experience; Ph.D. and up to 1 year of experience; or 8 years of experience in a related field • Strong understanding of the automotive industry, including OEMs, incentives, leasing, and financing programs • Prior client-facing or account-management experience • Experience with Cox Automotive Rebate and Incentive systems or similar automotive incentive data platforms preferred • Experience supporting dealers, lenders, or automotive data platforms preferred • Familiarity with data automation, structured rules logic, or data validation processes preferred • Experience working with APIs, databases, or technical software tools preferred • Proficiency in Salesforce (SFX) or similar CRM or case-management platforms preferred • Strong analytical skills to interpret complex program rules • Ability to troubleshoot technical issues and explain solutions clearly to clients • Excellent written and verbal communication skills • Strong attention to detail and accuracy in fast-paced environments • Ability to manage multiple priorities and meet deadlines • Pre-employment drug test required; marijuana is not currently tested for this position • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future • Availability Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with at least one extended shift per month • Willingness to travel approximately 25–30%

🏖️ Benefits

• Flexible remote/work-from-home arrangement • Paid vacation • Seven paid holidays • Up to 160 hours of paid wellness annually for the employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days and/or PTO • Employee assistance and reasonable accommodations when requested by a qualified applicant or employee with disability