Client Insights & Strategy, Manager

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NPS Prism

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.

📋 Description

• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights • Combine industry, CX, and analytical expertise to guide clients in establishing winning customer experience and loyalty strategies; identify levers of change and communicate required changes to senior leadership • Support Bain case teams as a CX subject matter expert as they leverage NPS Prism data in support of client and business development work • Own the strategic relationship with NPS Prism clients to ensure that they realize the full strategic insights and value of the Prism tool in order to drive CX improvement throughout their organization • Deliver client excellence through new CX industry insights powered by Prism and by executing day-to-day delivery in a high-quality, detail-oriented manner • Leverage AI tools and workflow automation to accelerate insight delivery and expand what's possible within your client portfolio • Drive prospective client sales discussions and processes, in collaboration with Bain Partners, to fuel the growth of the Prism business

🎯 Requirements

• Bachelor’s degree • 4+ years of experience in consulting, customer insights, or account management and sales in a data business • Experience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies. • Successful track record of managing and growing senior client relationships • Outstanding client service skills: responsive, proactive, empathetic and detail-oriented • Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results • Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive • Strong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a must • Strong leadership skills: you understand clients’ businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teams • Outstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on track

🏖️ Benefits

• N/A